Call Center Agent
MAP Communications
north richland hills
06 2023 - 02 2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Assisted in training new hires, sharing industry insights and tips for success in the call center environment.
- Handled inbound and outbound calls from customers answering questions or addressing any concerns they may have.
- Listened to customers needs or issues and provide helpful solutions.
- Worked a full time position and a normal shift day would range from hours of 8-10.