Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Vassar
Open To Work

Cassandra Vassar

Customer Service Manager
Mukwonago,WI

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Customer Service Manager

Work Type

Full Time

Location Preference

On-SiteHybrid
Location: Mukwonago, WI, USMilwaukee, WIBrookfield, WINew Berlin, WIBurlington, WI
Open to relocation: No

Salary Range

$74000/yr - $200000/yr

Important To Me

Company CulturePersonal development programsTeam Building / Company Retreats401k matchStock Options / Equity / Profit Sharing

Summary

Customer care and operations leader with 20 years of experience enhancing customer experience and driving measurable results. Expertise in billing systems, provisioning, POS tools, and service delivery operations. Proven success in optimizing workflows, improving KPIs, and implementing scalable processes that elevate customer satisfaction and business performance. Dedicated to creating high-performing teams and fostering internal partnerships for continuous growth.

Overview

20
20
years of professional experience

Work History

Customer Service Manager

nVent
New Berlin, Wisconsin
10.2019 - Current
  • Led customer service team to deliver high-quality support and improve customer satisfaction.
  • Resolved escalated customer issues promptly through active listening and targeted solutions.
  • Implemented new service protocols, streamlining customer interactions and improving efficiency.
  • Monitored performance metrics to assess team effectiveness and identify training needs.
  • Partnered with sales and marketing teams to align strategies, enhancing overall customer service experience.
  • Analyzed customer feedback to pinpoint areas for improvement in service processes.
  • Developed strategies for delivering exceptional customer service experiences.
  • Trained new employees to meet job requirements and uphold service standards.

Education

Bachelor of Science - Financial Forensics And Fraud Investigation

Utica University
New York, NY
05-2023

Skills

  • Customer-centric mindset
  • Commitment to customer service excellence
  • Salesforce CRM knowledge
  • Metrics tracking and reporting
  • Training and development of personnel
  • Onboarding new hires effectively
  • Collaboration across departments
  • Building effective teams
  • Proficient in Oracle 11 JDE and Softeon
  • MS Office proficiency
  • Management of information security
  • Authorization of accounts processes
  • Effective problem-solving skills
  • Strong decision-making abilities
  • Initiatives for process enhancement
  • Resolution of critical issues
  • Multitasking abilities
  • Attention to detail
  • Support for administrative tasks
  • Collaborative cross-functional teamwork
  • Techniques for performance evaluation

Timeline

Customer Service Manager

nVent
10.2019 - Current

Bachelor of Science - Financial Forensics And Fraud Investigation

Utica University

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Cassandra VassarCustomer Service Manager