Shasha Moore
NEWYORK,NY
Summary
Dynamic shift manager with expertise in customer service and team leadership. Proven ability to enhance operational efficiency and drive revenue growth while ensuring exceptional customer experiences.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Customer Service Shift Manager
Dounts of Rutland Vt
04.2026 - 07.2026
- Food preparation and safety shift lead
- supporting team members in various task
- replenishing and stocking unload truck
- cash handling and deposits
- leadership in rush hour shift
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Parking Attendant Shift Lead
ABM Industrial
04.2024 - 11.2025
- Managed daily parking operations to ensure smooth vehicle flow and customer satisfaction.
- Assisted customers with parking inquiries and provided directions to available spaces.
- Operated electronic payment systems for efficient transaction processing.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Fraud Prevention Representative
Riskified
01.2023 - 04.2024
- Reviewed and investigated customer claims to determine legitimacy and prevent losses.
- Utilized risk assessment tools to identify and escalate suspicious activities in real-time.
- Analyzed transactions for potential fraud indicators, ensuring compliance with company policies.
- Collaborated with cross-functional teams to enhance fraud detection processes and methodologies.
Cyber Risk Analyst
Riskified
2021 - 12.2022
- Analyzed cybersecurity vulnerabilities to assess potential risks for client accounts.
- Monitored threat intelligence feeds to identify emerging risks and trends in cybersecurity.
- Collaborated with cross-functional teams to implement risk mitigation strategies effectively.
- Assisted in developing security policies and procedures based on industry best practices.
Store Team Member
Lidl US
01.2021 - 12.2021
- Assisted customers with product inquiries and checkout processes, ensuring a positive shopping experience.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Stocked shelves with merchandise, ensuring optimal product placement for visibility and accessibility.
- Maintained store cleanliness and organization, adhering to safety and health standards.
Education
Associate of Applied Science - Finance
John Jay College of Criminal Justice
New York04-2024
Skills
- Employee engagement
- Training and coaching
- Time management
- Operational efficiency
- Revenue development
- Teamwork and collaboration
- Excellent communication
- Adaptability and flexibility
- Customer-centric mindset
Certification
- Certified [Blockchain Auditor], - [CAFCA Certification
Associate-level]
Timeline
Customer Service Shift Manager
Dounts of Rutland Vt
04.2026 - 07.2026
Parking Attendant Shift Lead
ABM Industrial
04.2024 - 11.2025
Fraud Prevention Representative
Riskified
01.2023 - 04.2024
Store Team Member
Lidl US
01.2021 - 12.2021
Cyber Risk Analyst
Riskified
2021 - 12.2022
Associate of Applied Science - Finance
John Jay College of Criminal Justice