Shai’Tanae Boyd
Dallas,TX
Summary
Skilled in managing customer service teams and improving operational efficiency. Possess strong leadership skills with proven success in problem-solving, conflict resolution, and communication. Demonstrated ability to deliver high-quality customer service while maintaining strict adherence to company policies. Previous work resulted in improved team performance and enhanced customer satisfaction rates.
Overview
8
8
years of professional experience
Work History
Customer Service Shift Manager
Jamba
Irving, Texas
06.2021 - 06.2023
- Created reports on key metrics related to customer service performance.
- Conducted regular meetings with team members to discuss progress on projects and initiatives.
- Ensured customer satisfaction by providing timely resolutions to any customer issues or complaints.
Customer Service Representative
CVScaremark
Dallas
09.2015 - 12.2020
- Implemented innovative methods for streamlining the customer service process.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Mentored junior team members and managed employee relationships.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
05-2015
Bachelor of Arts - Entrepreneurship
Associate of Science - Medical Billing & Coding
Associate of Arts - Interior Design
Skills
- Employee engagement
- Innovation and Creativity
- Workforce Management
- Training and coaching
- Staff Management
- Business Development
- Project Planning
- Customer Service
- Self Motivation
- Computer Skills
- Organizational Skills
- Adaptability
- Problem-solving abilities
- Multitasking
Timeline
Customer Service Shift Manager - Jamba
06.2021 - 06.2023
Customer Service Representative - CVScaremark
09.2015 - 12.2020
West Mesquite High School - ,
Southern New Hampshire University - Bachelor of Arts, Entrepreneurship
Ultimate Medical Academy - Clearwater - Associate of Science, Medical Billing & Coding
Wade College - Associate of Arts, Interior Design