Cassandra Weathers
Casselberry
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Receptionist/Kennel Worker
Altamonte Veterinary Hospital
Altamonte Springs
04.2025 - 07.2025
- Greeted clients and their pets with a friendly and welcoming demeanor.
- Managed incoming calls and scheduled appointments efficiently for veterinary services.
- Assisted in processing patient records using the clinic's management software.
- Handled payments and maintained accurate financial transactions at the front desk.
- Maintained cleanliness and organization of the reception area for a professional environment.
- Scheduled and confirmed appointments.
- Provided information to pet owners about services and procedures offered at the hospital.
- Supported team members by helping with clerical tasks during busy periods in the clinic.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
Telemarketer
GSFL Center
Longwood
07.2024 - 04.2025
- Initiated outbound calls to engage potential customers and promote services.
- Recorded customer interactions and updated information in the database.
- Utilized effective communication skills to address customer inquiries and objections.
- Followed scripts and guidelines to ensure consistency in messaging.
- Scheduled follow-up calls with interested leads for further engagement.
- Developed relationships with customers to increase sales opportunities.
- Maintained and recorded customer information in database.
- Greeted customers in a friendly, professional manner on the phone.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Recorded accurate notes about each conversation into company database for future reference.
Customer Care Agent
Hilton Grand Vacations
Orlando
06.2022 - 07.2024
- Assisted guests with inquiries and provided exceptional customer service.
- Managed reservations and coordinated booking details for guests.
- Handled complaints and resolved issues to ensure guest satisfaction.
- Developed strategies to increase customer retention rates.
- Identified customer needs and provided appropriate solutions.
- Utilized problem-solving skills to identify root cause of customer issues.
- Ensured that each call was handled in accordance with company standards.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Surpassed sales goals through implementation of successful marketing strategies.
Cook/ Cashier/Food Runner/Shift Leader
Pei Wei Asian Kitchen
Orlando
08.2012 - 06.2022
- Prepared ingredients and meals according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in menu planning to enhance customer satisfaction and seasonal offerings.
- Operated kitchen equipment such as ovens, grills, and fryers efficiently.
- Trained new staff on kitchen procedures and proper food handling techniques.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Prepared diverse Asian dishes following standardized recipes and presentation guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Set up and performed initial prep work for soups, sauces, and salads.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
- Checked completed orders for correct quantity and quality.
- Monitored temperatures of prepared food and cold-storage areas.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Maintained cleanliness and organization of the cashier station and dining area.
- Handled cash, credit, and gift card transactions following company policies.
- Resolved customer inquiries and complaints in a friendly manner.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Associate of Arts - Veterinary Science
Valencia College
Orlando, FL 08.2018 - 05.2020
Associate of Arts - Veterinary Science
College of Central Florida
Ocala, FL 08.2009 - 01.2011
Skills
- Appointment scheduling
- Customer management
- Financial transactions
- Record keeping
- Veterinary software usage
- Outbound communication
- Customer service
- Problem solving
- Professional demeanor
- Scheduling appointments
Timeline
Receptionist/Kennel Worker
Altamonte Veterinary Hospital
04.2025 - 07.2025
Telemarketer
GSFL Center
07.2024 - 04.2025
Customer Care Agent
Hilton Grand Vacations
06.2022 - 07.2024
Associate of Arts - Veterinary Science
Valencia College
08.2018 - 05.2020
Cook/ Cashier/Food Runner/Shift Leader
Pei Wei Asian Kitchen
08.2012 - 06.2022
Associate of Arts - Veterinary Science
College of Central Florida
08.2009 - 01.2011