Cassandra Wick
Summary
Knowledgeable former Middle School Math Teacher specializing in team leadership and data-driven strategic planning seeking a career change with continued commitment to service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Middle School Teacher
Lumen Christi Academies
09.2016 - 11.2021
- Assigned daily lesson plans designed to motivate students and allow for creativity.
- Communicated objectives for all lessons, units and projects to students and parents.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
- Increased parent satisfaction through well-organized IEP meetings and family conferences focused on improving parent-child bonding skills.
- Developed detailed knowledge of school's mathematics scope and sequence for all related levels to better serve students.
- Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
Office Associate
Shred-It International
06.2014 - 03.2015
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Provided clerical support, addressing routine, and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed smooth processing of service scheduling paperwork to support office productivity.
- Processed payments and documented account changes for financial accuracy and transparency.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Provided training and support to new associates to help provide high-quality customer service.
Customer Service Associate, Paint Department
Home Depot
10.2010 - 12.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped drive the team's productivity towards the position of #1 paint department in the region, #2 in the state.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Increased revenue by cross-selling and upselling products and services.
Education
Bachelor of Science - Business Administration
California State University - East Bay
Hayward, CA06.2014
Honors Transfer Agreement - General Education
Los Medanos College
Pittsburg, CA06.2011
Skills
- Schedule Creation
- Verbal and Written Communication
- Progress Monitoring
- Discussion Facilitation
- MS Office Proficiency
- Problem-Solving Skills
- Organizational Abilities
- Resource Management
- Student Records Management
- Administrative Duties
- Report Analysis
- Strong Interpersonal Skills
Hobbies
Martial Arts:
- 23 years of disciplined, passionate study of the practical applications of modern self defense as well as martial arts for sport and recreation
- 8 years of experience instructing students from ages 4 through 84
- 2nd degree black belt in Issinryu Karate, mixed martial arts supplementation from Shorinryu Karate, Filipino Martial Arts, Brazilian Jujitsu, Muay Thai, and Western Boxing
Table Top Gaming:
- Weekly meetings with peer group exercising communication, creativity, and conflict resolution skills
- Created a welcoming environment to best facilitate cooperation and coordination
- Utilized skills in probability and statistical analysis to develop comprehensive TTRPG system
Timeline
Middle School Teacher
Lumen Christi Academies
09.2016 - 11.2021
Office Associate
Shred-It International
06.2014 - 03.2015
Customer Service Associate, Paint Department
Home Depot
10.2010 - 12.2012
Bachelor of Science - Business Administration
California State University - East Bay
Honors Transfer Agreement - General Education
Los Medanos College
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