Cassandra Wierzba
Wittenberg,USA
Summary
Management professional skilled in overseeing cross-functional projects and enhancing team performance. Expertise in customer service and conflict resolution, ensuring timely and effective issue resolution. Demonstrated ability to identify cost-saving opportunities while maintaining service quality.
Overview
19
19
years of professional experience
Work History
Supervisor/Manager
UMR - United Healthcare
Wausau, USA
01.2013 - 08.2024
- Successfully completed complex projects on time while maintaining high-quality standards, showcasing strong project management abilities.
- Collaborated with staff to develop and implement processes, enhancing team performance.
- Partnered with senior management on special projects, facilitating cross-functional team collaboration.
- Provided constructive feedback to team members, improving individual job performance.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
Customer Service Representative
UMR - United Healthcare
Wausau, USA
01.2009 - 01.2013
- Resolved complex issues escalated from lower level support staff, achieving satisfactory outcomes for customers and improving their experience.
- Cultivated trust-based relationships with customer accounts through open, interactive communication, enhancing customer loyalty.
- Recognized and implemented cost-saving opportunities while delivering high-quality services, contributing to operational efficiency.
Telephone Operator
UMR - United Healthcare
Wausau, USA
01.2007 - 01.2009
- Answered incoming calls, delivering prompt customer service in high-volume call center.
- Maintained telephone roster of extensions, ensuring accurate call transfers to staff and departments.
- Executed administrative tasks, including taking messages and providing basic information about company services.
- Documented customer interactions accurately using computerized system applications.
Data Entry Clerk
UMR - United Healthcare
Wausau, USA
09.2005 - 01.2007
- Entered alphabetic, numeric, and symbolic information into computer system with high accuracy, supporting data management needs.
- Ensured accuracy of data by comparing entries with source documents for reliable records.
- Corrected data entry errors using thorough verification methods, ensuring data integrity.
- Evaluated information against a set of standards and verified that it was correct.
Education
Associate in Science (A.S.) - Health Care Business
Northcentral Technical College
Wausau, WI05-2010
Skills
- Staff Management
- Training
- Process optimization
- Operational Efficiency
- Motivating employees
- Goal-Oriented
- Adaptability
- Process optimization
Timeline
Supervisor/Manager
UMR - United Healthcare
01.2013 - 08.2024
Customer Service Representative
UMR - United Healthcare
01.2009 - 01.2013
Telephone Operator
UMR - United Healthcare
01.2007 - 01.2009
Data Entry Clerk
UMR - United Healthcare
09.2005 - 01.2007
Associate in Science (A.S.) - Health Care Business
Northcentral Technical College