Cassandra Wilson
Anderson,IN
Summary
Driven professional with a background at Madison County Government, adept in legal knowledge and motivational interviewing. Excelled in enhancing community support resources and streamlining case management processes. Demonstrated exceptional verbal communication and crisis management skills, contributing to a cohesive team environment and improved client outcomes.
Overview
5
5
years of professional experience
Work History
Juvenile Probation Assistant
Madison County Government
03.2023 - Current
- Verified social and legal history information of individual probationers.
- Maintained detailed case records, documenting progress towards goals and ensuring timely submission of required reports.
- Created spreadsheets, developed reports and generated lists to improve quality and timeliness of workload.
- Maintained strong partnerships with community organizations to expand available resources for client support.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Maintained compliance with all legal statutes, policies and procedures.
Dispatcher
Madison County Govt Ctr
10.2022 - 02.2023
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Answered calls from automatic routing system and took basic information from callers.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Instructional Assistant
South Madison Community Schools
08.2019 - 10.2022
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Supported student learning objectives through personalized and small group assistance.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
- Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
- Maintained safety and security by overseeing students in recess environments.
- Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
- Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
- Enhanced student comprehension by utilizing multimedia resources and interactive activities in lesson plans.
Education
High School Diploma -
Anderson High School
Anderson, IN06.2000
Skills
Court filings
Professional boundaries
Motivational Interviewing
Legal knowledge
Data Gathering
Clerical Support
Database Searches
Verbal and written communication
Timeline
Juvenile Probation Assistant
Madison County Government
03.2023 - Current
Dispatcher
Madison County Govt Ctr
10.2022 - 02.2023
Instructional Assistant
South Madison Community Schools
08.2019 - 10.2022
High School Diploma -
Anderson High School
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