Cassandra Young
Houston
Summary
Professional with deep expertise in project management, adept at driving initiatives to successful completion. Known for fostering team collaboration and delivering results in dynamic environments. Strong skills in strategic planning, stakeholder communication, and adaptive problem-solving. Reliable and flexible, consistently aligning efforts with evolving project goals.
Overview
13
13
years of professional experience
Work History
Realty Project Coach
Walmart
06.2023 - Current
- Lead cross-functional teams towards successful execution of complex projects while ensuring alignment with organizational goals.
- Mentored junior team members to enhance their problem-solving abilities, leadership skills, and technical expertise.
- Mitigated risks to project success by proactively identifying potential issues and developing contingency plans as needed.
- Implemented industry best practices in all aspects of project management resulting in consistent delivery excellence.
- Fostered a culture of continuous learning within project teams, promoting professional development opportunities and encouraging the sharing of best practices among peers.
- Facilitated stakeholder meetings for better collaboration between internal departments involved in the project.
Carpentry/Masonry Specialist
US Army Reserve
11.2011 - 11.2024
- Utilized diverse range of tools and equipment to effectively execute carpentry tasks, increasing overall productivity rates.
- Increased workplace safety by diligently following OSHA regulations and maintaining a clean, organized job site.
- Efficiently operated heavy machinery for excavating foundations, transporting materials, and completing large-scale masonry projects.
Overnight Team Lead
Walmart
07.2021 - 06.2024
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans and timelines.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Streamlined inventory management processes during overnight hours, ensuring accurate stocking of shelves and proper product rotation.
Overnight Clean Supervisor
Walmart
05.2020 - 07.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Enforced company policies and regulations with employees.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Activation Team Member
Wanderjaunt
12.2019 - 04.2020
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Evaluated customer needs and feedback to drive product and service improvements.
CAP Team Supervisor
Walmart
04.2019 - 06.2019
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Establish and implement policies, goals, objectives, and procedures for employee's departments.
Customer Service Manager
Walmart
08.2017 - 04.2019
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
No Degree - General Studies
Motlow State Community College
Tullahoma, TN05.2013
High School Diploma -
Moore County High School
Lynchburg, TN05.2013
Skills
- Strategic Task Assignment
- Effective Leadership Techniques
- Strategic Project Planning
- Effective Training Delivery
- Team Empowerment
- Comprehensive Project Documentation
Timeline
Realty Project Coach
Walmart
06.2023 - Current
Overnight Team Lead
Walmart
07.2021 - 06.2024
Overnight Clean Supervisor
Walmart
05.2020 - 07.2021
Activation Team Member
Wanderjaunt
12.2019 - 04.2020
CAP Team Supervisor
Walmart
04.2019 - 06.2019
Customer Service Manager
Walmart
08.2017 - 04.2019
Carpentry/Masonry Specialist
US Army Reserve
11.2011 - 11.2024
No Degree - General Studies
Motlow State Community College
High School Diploma -
Moore County High School
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