Cassandra Zamudio Nunez
MIRAMAR BEACH,FL
Summary
Dynamic Customer Service Team Trainer with a proven track record at Whole Foods Market Inc, specializing in staff training and employee engagement. Expert in developing training materials and enhancing product knowledge, leading to improved customer satisfaction. Skilled in task delegation and problem-solving, fostering a collaborative team environment.
Energetic and personable professional with excellent communication and leadership skills. Possesses strong understanding of adult learning principles and training methodologies, along with proficiency in developing and delivering engaging training sessions. Dedicated to fostering positive and collaborative team environment to drive performance and achievement.
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
3
3
years of professional experience
Work History
Customer Service Team Trainer
Whole Foods Market Inc
10.2024 - Current
- Developed training materials to enhance team knowledge of products and services.
- Facilitated onboarding sessions for new employees, ensuring smooth integration into the team.
- Assisted in evaluating team performance through regular feedback and coaching sessions.
- Collaborated with management to identify training needs and improve employee skills.
- Implemented best practices for customer service, fostering a positive shopping experience.
- Enhanced product knowledge among staff, leading to improved customer engagement strategies.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Trained new employees in specific job requirements.
- Maintained current knowledge of all team position requirements.
Sales Associate
Victoria's Secret & PINK
11.2024 - 01.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays to attract customer attention and drive sales.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Learned product features and benefits to effectively communicate with customers and address inquiries.
- Handled customer complaints professionally, resolving issues to ensure satisfaction and retention.
- Supported promotional activities by setting up displays and distributing marketing materials effectively.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier
Walgreens
09.2024 - 11.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, providing recommendations to enhance shopping experience.
- Maintained cleanliness and organization of checkout area, ensuring compliance with safety standards.
- Handled cash, credit, and coupon transactions while balancing registers at end of shifts.
Painter
Old South Painting
09.2022 - 01.2023
- Applied various painting techniques to achieve high-quality finishes on residential and commercial projects.
- Prepared surfaces for painting by cleaning, sanding, and priming to ensure optimal adhesion and durability.
- Selected appropriate paints and materials based on project requirements and environmental conditions.
- Executed interior and exterior painting tasks efficiently while adhering to safety protocols and regulations.
- Maintained tools and equipment in good working condition, ensuring readiness for daily operations.
- Evaluated completed work for quality assurance, making adjustments as necessary to meet client specifications.
Education
High School Diploma -
UNITEC
Mexico City08-2024
Skills
- Compliance requirements
- Task delegation
- Staff training
- Employee presentations
- New employee training
- Training delivery
- Employee engagement
- Cross-training skills
- Cross-training
- Active listening
- Customer service
- Problem-solving
- Team leadership and supervision
- Multitasking and organization
- Team leadership
Accomplishments
- Supervised team of 30+staff members.
- Nominated Employee of the Month.
- Awarded “Employee of the Month” in 2025.
- Compensation due to helping with Translating services.
- Transferred for store openings.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Fashion and Style
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Blogging/Vlogging
- Cooking
- Camping
- Hiking
Timeline
Sales Associate
Victoria's Secret & PINK
11.2024 - 01.2025
Customer Service Team Trainer
Whole Foods Market Inc
10.2024 - Current
Cashier
Walgreens
09.2024 - 11.2024
Painter
Old South Painting
09.2022 - 01.2023
High School Diploma -
UNITEC