Cassandra Zavala Guevara
Rohnert Park,CA
Overview
6
6
years of professional experience
Work History
Program Coordinator
Boys and Girls Club of Sonoma-Marin
Santa Rosa, CA
05.2022 - Current
- Managing the day-to-day operations of the program, according to established goals and objectives, with applicable policies and regulations.
- Providing a safe environment for children to explore their curiosity and creativity.
Barista
Starbucks
Santa Rosa, CA
11.2021 - Current
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ensure all customer service standards are met at all times.
- Maintain knowledge of current drink recipes and ingredients.
- Adapted quickly to different workstations
Shift Manager
Roundtable Pizza
Santa Rosa, CA
12.2018 - 11.2021
- Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
- Resolved customer complaints promptly and professionally.
- Monitored sales activities to ensure compliance with company policies and regulations, and handled store money.
Education
Associate of Science - Dental Hygiene
Santa Rosa Junior College
Santa Rosa, CA12-2024
High School Diploma -
Piner High School
Santa Rosa, CA05-2020
Skills
- Computer Skills: Excel
- Good telephone etiquette
- Schedule Management
- Energetic and Enthusiastic
- Effective Problem Resolution
- Flexible and Adaptable
- Eager to Learn
- Strong Customer Service Skills
Affiliations
- Volunteered as Choreographer for Baile Folklorico for the youth
- Completed multiple science courses, including Medical terminology
- Completed a Health Institute Program
Languages
- Native Language: Spanish
References
References available upon request.
Timeline
Program Coordinator
Boys and Girls Club of Sonoma-Marin
05.2022 - Current
Barista
Starbucks
11.2021 - Current
Shift Manager
Roundtable Pizza
12.2018 - 11.2021
Associate of Science - Dental Hygiene
Santa Rosa Junior College
High School Diploma -
Piner High School
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