Stephanie Hernandez
Kyle,TX
Summary
Social work professional with robust history of effective team leadership and program development. Brings strong focus on collaboration and achieving meaningful outcomes for communities. Known for adaptability and reliability in dynamic settings, leveraging conflict resolution and case management expertise.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Coordinator
Family Eldercare-Austin
01.2024 - Current
- Approve and submit financial transactions
- Supervise a team of 6-12 case managers
- Evaluates program effectiveness to develop improved methods.
- Coordinate, supervise and evaluate program staff and activities.
- Prepare administrative and budget reports.
- Facilitate the training of new case managers and assist as needed with training
- Coordinated program logistics to ensure efficient service delivery for diverse client needs.
- Developed and maintained relationships with community partners to enhance resource accessibility.
- Led strategic planning sessions to identify goals, streamline operations, and allocate resources effectively.
- Implemented feedback mechanisms to continuously improve program quality and participant satisfaction.
- Managed participant intake processes, ensuring compliance with organizational policies and procedures.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
Rapid Rehousing Senior Case Manager
Family Eldercare-Austin
08.2023 - 01.2024
- Carry a manageable workload and deliver case management services that prioritize client needs and incorporate trauma-informed approaches. Serve individuals with diverse backgrounds who have experienced prolonged homelessness, diagnosed mental health disorders, substance use issues, histories of trauma, and other related challenges. Additionally, fulfill all the outlined responsibilities of a case manager.
- Assist other case managers and program coordinators in handling client crises, arranging client transportation, and managing administrative tasks.
- Collaborate with the Senior Program Coordinator to revise existing program documents, develop new policies and regulations, and provide support for the program.
- Establish partnerships with relevant agencies to enhance program effectiveness.
- Offer support to case managers in the absence of Program Coordinators.
- Facilitate the training of new case managers and assist as needed with training
- Facilitated comprehensive case management for diverse populations, ensuring tailored support and resources.
- Developed and implemented individualized service plans, enhancing client outcomes and satisfaction.
Rapid Rehousing Case Manager
Family Eldercare-Austin
10.2021 - 09.2023
- Provide client-centered, trauma-informed case management services to diverse individuals that have experienced chronic homelessness, diagnosed mental health illnesses, substance use disorders, a history of trauma, etc.
- Identify and leverage clients’ strengths and weaknesses to form an individual service plan.
- Assess clients mental and physical wellness, needs, preferences, and abilities and utilize these to develop tailored wrap-around support.
- Support and guide clients from homelessness to housing by helping navigate potential housing options, landlords, barriers, and obtaining documentation needed in order to secure permanent housing.
- Regularly and effectively assess and manage crisis situations involving both psychological and environmental components; decide on appropriate response in crisis situations and act in accordance with standards and laws as indicated.
- Manage data, paperwork, and/or processes for each individual client.
- Meet with individual clients to establish a safe, healthy relationship for learning, problem-solving, and participation in case management and community activities.
- Maintain case records and documentation as appropriate, including service plans, assessments, progress notes, intake reports, and incident reports.
- Complete interim and annual assessments in a timely manner in order to meet expectations of contract and homeless response system requirements.
- Set up utility accounts in client’s name, review previous rental and utility arrears, and negotiate late fees on behalf of clients.
- Set up utility/rent accounts in client’s name and pay their monthly fees for clients as well as adding clients to affordable housing waitlists.
- Transport clients as needed to and from appointments.
- Prepare for and actively participate in supervision meetings and all other required meetings or trainings.
Medicare Insurance Agent
VBP LLC-Austin
10.2020 - Current
- Promote and sale MAP and Medicare Line of Business, maintains relationships, services our existing customers and secures new customers by consultative selling/marketing and performing all required tasks assigned by the Sales Field Manager.
Legal Assistant
Law office of William Jang
05.2018 - 05.2019
- Answer calls from clients. Prepare and submit USCIS documents. Organize office files. Handle personal injury cases.
Bartender/ Server
Buffalo Wild Wings-Austin
06.2017 - 03.2019
- Provide exceptional customer service and professionalism to ensure customer satisfaction
- Build rapport with customers from diverse backgrounds utilizing a friendly, genuine, and helpful attitude resulting in many repeat visits
- Train new bartenders and servers with a primary focus in customer satisfaction within a clean and healthy environment
Bartender/ Server
Applebee's-Austin
03.2016 - 04.2017
- Identify and resolve issues in a friendly manner, ensuring repeat business
- Manage and prioritize multiple tasks in a fast paced and high energy environment
- Communicate clearly and effectively with coworkers and management to help ensure seamless service
Bartender/ Server
Buffalo Wild Wings-Austin
10.2012 - 08.2015
- Provide exceptional customer service and professionalism to ensure customer satisfaction
- Build rapport with customers from diverse backgrounds utilizing a friendly, genuine, and helpful attitude resulting in many repeat visits
- Train new bartenders and servers with a primary focus in customer satisfaction within a clean and healthy environment
Service Cashier
Viva Chevrolet-El Paso
05.2012 - 10.2012
- Took care of costumers invoice, service balances and cashing costumers out.
- Maintained costumer files organized.
- Train new cashiers when hired.
Engraver
Champion Awards-El Paso
08.2011 - 02.2012
- Engraved trophies, awards, ribbons, etc.
- Answer phones, and take costumers orders over the phone or in person.
- Maintained a clean working environment.
Lead Host
Applebee's-El Paso
05.2010 - 04.2011
- In charge of sitting guest in an organized matter.
- Clean tables, restrooms, and host area.
- Help serves when feeling over whelmed.
- Train incoming new hostesses and making sure they fulfilled their job.
Education
Master of Arts - Social Work
The University of Texas At Arlington
Arlington, TX12-2026
Bachelor of Science - Sociology, Criminal Justice
Texas State University
San Marcos, TX12.2017
Associate - Criminal Justice
Austin Community College
Austin, TX05.2015
High School - undefined
Riverside High School
El Paso, TX05.2011
Skills
- Case management
- English
- Multilingual
- Bilingual
- Organizational skills
- Customer service
- Microsoft Excel
- Organizational Skills
- Social work
- Spanish
- Computer skills
- Bartending
- Communication skills
- Program management
- Process improvements
Certification
- Driver's License
- Property & Casualty License
- Health & life Insurance License
Languages
Spanish
Native or Bilingual
Timeline
Program Coordinator
Family Eldercare-Austin
01.2024 - Current
Rapid Rehousing Senior Case Manager
Family Eldercare-Austin
08.2023 - 01.2024
Rapid Rehousing Case Manager
Family Eldercare-Austin
10.2021 - 09.2023
Medicare Insurance Agent
VBP LLC-Austin
10.2020 - Current
Legal Assistant
Law office of William Jang
05.2018 - 05.2019
Bartender/ Server
Buffalo Wild Wings-Austin
06.2017 - 03.2019
Bartender/ Server
Applebee's-Austin
03.2016 - 04.2017
Bartender/ Server
Buffalo Wild Wings-Austin
10.2012 - 08.2015
Service Cashier
Viva Chevrolet-El Paso
05.2012 - 10.2012
Engraver
Champion Awards-El Paso
08.2011 - 02.2012
Lead Host
Applebee's-El Paso
05.2010 - 04.2011
Associate - Criminal Justice
Austin Community College
High School - undefined
Riverside High School
Master of Arts - Social Work
The University of Texas At Arlington
Bachelor of Science - Sociology, Criminal Justice
Texas State University
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