Kelsey Herl
Kyle,TX
Summary
Dedicated associate with 4 years of experience at In-N-Out Burger, committed to upholding exceptional quality and service standards. Certified level 7, assisting in daily operations and supporting team leadership. Selected as an All-Star to support several new-store openings, helping deliver the In-N-Out experience to guests and training new-hire associates.
Overview
8
8
years of professional experience
Work History
Level 7 Associate
In-N-Out Burger
10.2021 - Current
- Level 7 responsibilities include assisting with shift leadership, developing an understanding of all store operations, and demonstrating proficiency across all work stations.
- Delivering exceptional quality and service in a fast-paced environment.
- Maintaining cleanliness and organization of workstations, adhering to food safety and sanitation standards.
- Assisting team members during peak hours to enhance workflow and quality of service.
- Help implement training programs that result in performance that adheres to quality standards.
- Travel as an All-Star to new store locations to support opening operations and deliver comprehensive training to new associates.
Manager
Hat Creek Burger
10.2017 - 08.2021
- Oversaw daily operations to ensure efficiency and customer satisfaction.
- Trained and mentored staff on service protocols and food safety standards.
- Implemented process improvements to uphold corporate standards to satisfy customers.
- Assisted in managing inventory levels and developing areas for improvement.
Education
BBA - Marketing
Texas State University
San Marcos, Texas, TX12-2023
Skills
- Customer service
- Effective time management
- Strong attention to detail
- General computer knowledge
- Complex Problem-solving
- New hire training
- Effective leadership skills
- Marketing Strategies
- Marketing plan implementation
Timeline
Level 7 Associate
In-N-Out Burger
10.2021 - Current
Manager
Hat Creek Burger
10.2017 - 08.2021
BBA - Marketing
Texas State University