NUVIA TEMPLE
Lake Elsinore,LN, CA
Summary
To obtain a challenging Administrative Position where I am be able to enhance my knowledge and get hands on work experience. I am looking for a position that requires strong organization and planning skills in order to provide exceptional support to a great work environment and that will show in me commitment, professionalism, and responsibility while helping others. Throughout my previous jobs I have gain a lot of experience in customer service, heavy data entry, large caseloads, translating, and working in an office setting or remotely. I am looking for a challenge and a permanent position.
Overview
19
19
years of professional experience
Work History
Level 7 Associate
IN N Out Burger
08.2021 - Current
- Provide acceptable English and Spanish language communication skills, which includes interpersonal conversational skills, and comprehension skills
- Essential to this position is the ability to move freely in and around obstacles common in stores
- Ability to receive constructive criticism in a professional manner
- Open store before store operation hours
- Count large deposits, work on previous night shifts transactions, store inventory, and prepare store for operational hours.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Managed customer relations through communication and helpful interactions.
- Greeted customers and offered assistance for increased customer satisfaction.
Housing Specialist
Riverside County Housing Authority-EDA
06.2016 - 03.2020
- Providing housing assistance to low income persons under Section 8 and related assisted housing programs: and to conduct inspections of private housing assistance units
- Perform variety of duties involved in determination of applicants' continued eligibility for assisted housing programs utilizing established timelines, agency policies, and federal regulations
- Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints
- Conduct initial, annual, and special inspections for assisted units for Housing Choice Voucher Program and related housing programs
- Ensure assisted units comply with HUD requirements for decent, safe, and sanitary housing conditions
- Advise and assist property owners and tenants of unit maintenance needs identified from inspections or complaints; conduct follow up inspections of completed work and repairs
- Prepare and execute contracts between Housing Authority and property owners; negotiate rent with property owners; calculate participants' rent; initiate collection of delinquent overpayments from participants or property owners
- Prepare reports on inspections and related matters
- Perform related duties and responsibilities as required
- Assist in development and implementation of resident programs, that assist homeless.
- SEMAP award Recipient for consecutive years
- Employee of the Year award for "Accountability" 2018
Manager
IN N Out Burger, Riverside County
04.2004 - 07.2017
- Working under pressure and maintain a positive attitude at all times
- Be team oriented and helpful
- Counsel Associates and work on their behavioral development as well as their work performance
- Do inventory counts and work of large money deposits and transactions
- Prepare store to be ready during heavy operational hours and ensure the store is properly staffed during operational hours with appropriate number of associates.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Bachelor of Science - Criminal Justice
ITT Technical Institute
San Bernardino, CA10.2010
High School Diploma -
Fontana High School
Fontana, CA06.2006
Workman High School
La Puente, CA2004
Skills
- Section 8 Case Management
- Property Management
- Administrative Experience
- Fair Housing Regulations
- Heavy multitasking
- Communication Skills/ Public speaking
- Data Entry
- Experience working Remotely
- Microsoft Word, PowerPoint, Excel, and OneNote
- Strong analytical planning skills
- Time Management
- Business Strategies
- Attention to Detail
- Customer Relationship Management
- Sales Techniques
- Data Analysis
- Work Planning and Prioritization
- Money Management
- POS System Operations
- File and Records Management
- Customer Service
- Complex Problem-Solving
- Billing and Payment Processing
Languages
Spanish
Native or Bilingual
Timeline
Level 7 Associate
IN N Out Burger
08.2021 - Current
Housing Specialist
Riverside County Housing Authority-EDA
06.2016 - 03.2020
Manager
IN N Out Burger, Riverside County
04.2004 - 07.2017
Bachelor of Science - Criminal Justice
ITT Technical Institute
High School Diploma -
Fontana High School
Workman High School
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