Cassandra Cain
Dallas
Summary
I am a friendly, driven, hard-working, and organized individual, offering a 7+ year record of productivity in product merchandising and retail management. Offering years' worth of experience in a call center environment, providing the best customer service. Adept at working independently, with little to no supervision, and as a team member. Resourceful coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.
Overview
12
12
years of professional experience
Work History
MLS Coordinator
Progress Residential
Tempe
04.2022 - Current
- Developed SOPs for MLS department, guiding future employees in navigating Salesforce and multiple MLS systems.
- Produced training videos to improve onboarding processes for new hires.
- Executed daily updates in the MLS and Salesforce, managing pricing adjustments, pending tasks, and closing listings.
- Conducted training sessions on effective use of Salesforce and various MLS systems.
- Facilitated meetings to enhance coworker navigation efficiency across platforms.
- Coordinated discussions with higher officials, providing insights into daily operations.
- Performed weekly audits using Yardi on available rental properties.
- Coordinated new homes on multiple MLS platforms promptly as they became available.
Customer Care Agent
Progress Residential
Scottsdale
06.2020 - 04.2022
- Answered incoming phone inquiries, delivering quality and accurate responses to customer complaints.
- Made outbound calls to follow up with residents, ensuring resolution of issues.
- Routed calls to appropriate departments for efficient handling of inquiries.
- Collaborated with Team Lead and Supervisor to escalate and resolve complex issues.
- Created work orders for issues within the home, and coordinated the work orders with the appropriate technician in their area.
- Joined email team on 02/25/22, responding to incoming emails and resolving issues promptly.
- Directed emails to correct departments or provided solutions as needed.
- Utilized multiple systems such as Yardi, Salesforce and other resources to enhance efficiency in issue resolution.
Team Leader – Merchandiser
Turnstyle Consignment
Scottsdale
04.2013 - 10.2021
- I was a team leader who was also a key holder.
- I help customers and/or consigners in person, on the phone, or through email.
- I processed cash, check or credit card payments.
- I stocked and rotated merchandise regularly.
- Completed monthly inventory counts.
- Utilized inventory reports to help increase sales and volume for each account.
- Determined appropriate floor space needs for furniture and home décor and allocated space accordingly.
- I coordinated a floor plan reset that delivered increased dollar and unit sales and outpaced the current.
- Recognized for resetting shelf integrity, increasing volume and space per shelf at each customer account.
Shift Supervisor – Merchandiser
CVS
Scottsdale
02.2020 - 04.2020
- Anticipated customer needs to deliver exceptional service and create positive experiences.
- Proactively identified and resolved potential service issues to boost satisfaction.
- Executed cashier duties, ensuring accurate handling of cash, checks, and credit card transactions.
- Participated in merchandise workflow by unloading trucks, sorting products, and stocking shelves.
- Maintained store cleanliness by organizing aisles and product displays effectively.
- Trained new hires on daily operational tasks to ensure seamless integration.
- Handled package drop-offs, tracking each until UPS collected them.
- Facilitated pharmacy transactions, stocked prescriptions accurately, and notified pharmacists of DURs.
Call Center Representative
Wedgewood Pharmacy
Scottsdale
07.2019 - 01.2020
- Resolved client issues efficiently through effective problem-solving during calls.
- Managed over 100 customer interactions daily, ensuring high-quality service.
- Directed inbound calls to optimize call flow and improve response times.
- Facilitated prescription order placements and payment processing for customers and veterinarians.
- Collected essential customer data, including names, addresses, and payment information.
- Trained new employees in customer service protocols, conflict resolution techniques, and data entry practices.
Call Center Representative
Apollo Education Group
Phoenix
01.2019 - 07.2019
- Engaged with former students to understand reasons for discontinuation of studies.
- Established rapport through conversations to foster trust and support.
- Addressed concerns related to personal, financial, or academic challenges.
- Facilitated connections with re-enrollment representatives to assist in the re-enrollment process.
Education
Associate of Arts -
Scottsdale Community College
Scottsdale, AZ06.2025
CNA – Certified Nursing Assistant - Nursing
Gateway Community College
Phoenix, AZ06-2016
High School Diploma -
Chaparral High School
Scottsdale, AZ05.2014
Skills
- Microsoft proficiency and computer skills
- Customer service expertise
- Business acumen
- Effective communication
- Time management
- Conflict resolution
- Team collaboration
- Strategic planning
- Inventory management
- Leadership skills
- Attention to detail
- Interpersonal communication
- Numeracy skills
- Employee training
- Scheduling expertise
- Staff management
- Task prioritization
- Data entry
Timeline
MLS Coordinator
Progress Residential
04.2022 - Current
Customer Care Agent
Progress Residential
06.2020 - 04.2022
Shift Supervisor – Merchandiser
CVS
02.2020 - 04.2020
Call Center Representative
Wedgewood Pharmacy
07.2019 - 01.2020
Call Center Representative
Apollo Education Group
01.2019 - 07.2019
Team Leader – Merchandiser
Turnstyle Consignment
04.2013 - 10.2021
Associate of Arts -
Scottsdale Community College
CNA – Certified Nursing Assistant - Nursing
Gateway Community College
High School Diploma -
Chaparral High School
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