Daniella Chica
Roswell,GA
Summary
Dedicated and detail-oriented professional with excellent customer service. Experienced with document analysis, data entry, and time sensitive problem solving. Demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
7
7
years of professional experience
Work History
MLS Coordinator
Century Complete
02.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
Funding Specialist
Northpoint Mortgage
09.2021 - 10.2023
- Consulted with outside vendors to identify and resolve loan closing issues.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Contacted appropriate agencies to complete searches, order records, and obtain documents.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
Receptionist
Northpoint Mortgage
09.2017 - 09.2021
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled office meetings and client appointments for staff teams.
- Maintained Files for all accounts payable for two branches making sure all bills were processed and sent for payment.
- Creating and distributing all company email signatures and business cards.
- Completed data entry tasks with accuracy and efficiency.
- Ordered necessary loan documents from third party vendors. (Appraisal, tax transcripts, employment verifications)
Education
No Degree -
Auburn University
Auburn, ALHigh School Diploma -
Kell High School
Marietta, GA05-2016
Skills
- Document Management
- Administrative Leadership
- Data Collection
- Time Management
- Adaptability
- Problem Solving
- Communication
- Teamwork
- Deadline Management
Timeline
MLS Coordinator
Century Complete
02.2024 - Current
Funding Specialist
Northpoint Mortgage
09.2021 - 10.2023
Receptionist
Northpoint Mortgage
09.2017 - 09.2021
No Degree -
Auburn University
High School Diploma -
Kell High School
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