Micaela Arroyave
Springfield,OR
Summary
Seeking opportunities to utilize my diverse skill set and bilingual proficiency in Spanish and English to excel and contribute to a dynamic team by making a positive impact through collaboration and innovation. With a strong track record of leadership, process optimization, and stakeholder engagement, I am committed to delivering results and driving success for the organization.
Overview
11
11
years of professional experience
Work History
MLS Coordinator - Tier III, Team Coach & Bilingual Specialist
Elm Street Technology (through The Acquisition Of IDX, LLC)
03.2020 - 09.2023
- Pioneered the development and implementation of onboarding and training resources for MLS Coordinators (Tiers I and II), significantly enhancing team performance and efficiency through both individual and group coaching sessions
- Served as the primary MLS liaison, effectively managing communications and relations between internal teams and external stakeholders, ensuring seamless coordination and problem resolution
- Spearheaded initiatives to identify and rectify inefficiencies in MLS approval workflows, culminating in streamlined processes and enhanced accuracy of internal documentation, thereby fortifying partnerships between MLS entities and Elm Street
- Instrumental in the management and optimization of over 500 MLS contracts post-acquisition, demonstrating exceptional organizational and strategic planning skills
- Conducted thorough reviews of MLS rules, contracts, and fee schedules, proactively pinpointing and resolving potential discrepancies, and driving process improvements with MLS contacts for optimal operational synergy
- Advocated for and maintained a diverse and inclusive work environment, while providing essential support to Spanish-speaking clients, reinforcing Elm Street Technology's commitment to diversity and comprehensive client service.
MLS Coordinator, Tier I/Tier II
IDX, LLC
11.2019 - 03.2020
- Played a pivotal role in facilitating client contract signings and MLS approval for real estate agents using Elm Street services, ensuring strict adherence to real estate board regulations and seamless operational flow
- Actively engaged in liaising between technical teams, clients, MLS providers, and third-party vendors, enhancing communication effectiveness and client satisfaction
- Collaborated closely with management in refining documentation and workflow processes, contributing to increased team productivity and process efficiency
- Maintained meticulous organization and management of MLS contracts, demonstrating strong attention to detail and organizational acumen
- Embraced and encouraged a culture of diversity and inclusion within the team, contributing positively to team dynamics and workplace environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Patient Service Representative
RadNet Imaging
07.2018 - 08.2019
- Skillfully managed diverse phone calls and patient greetings, utilizing office equipment and providing exceptional customer service to patients from varied backgrounds
- Offered essential support to Spanish-speaking patients, facilitating paperwork completion and translating communications with technicians, enhancing patient experience and satisfaction
- Quickly mastered the eRIS operating system for managing confidential patient health data and efficiently scheduling appointments, demonstrating a strong aptitude for learning new technologies.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Intake & Referral Coordinator
Rohnert Park & Petaluma Health Center
02.2013 - 07.2018
- Diligently verified medical records and referrals from external providers, ensuring accuracy in data entry and patient record management using the eClinicalWorks system
- Maintained patient confidentiality while handling sensitive information during call screenings, including medication refills and lab results, displaying professionalism and empathy
- Assumed the role of Referral Specialist, adeptly managing specialty outpatient referrals, insurance verifications, eligibility checks, authorizations, and diagnostic imaging orders
- Established and maintained strong relationships with various specialty offices, guaranteeing high-quality care and accurate referrals for patients, thriving in a high-pressure, fast-paced environment.
- Streamlined referral process by implementing efficient tracking and communication systems.
- Assisted in reducing overall healthcare costs by identifying cost-effective treatment options for patients requiring specialty care.
Education
Some College (No Degree) - Administrative Assistant Certificate
Santa Rosa Junior College
Santa Rosa, CASkills
- Fluent in Spanish and English
- Relationship Building
- Cross-Cultural Communication Skills
- Multitasker
- Virtual Collaboration
- Performance Motivation
- Easily Adaptable
- Creative Problem Solving
- Self-Motivation
- Conflict Resolution
- Conflict Management
- Active Listening
- Document Management
- Contract Management
- Remote Office Availability
- Interpersonal Communication
bilingual
- Spanish
- English
Timeline
MLS Coordinator - Tier III, Team Coach & Bilingual Specialist
Elm Street Technology (through The Acquisition Of IDX, LLC)
03.2020 - 09.2023
MLS Coordinator, Tier I/Tier II
IDX, LLC
11.2019 - 03.2020
Patient Service Representative
RadNet Imaging
07.2018 - 08.2019
Intake & Referral Coordinator
Rohnert Park & Petaluma Health Center
02.2013 - 07.2018
Some College (No Degree) - Administrative Assistant Certificate
Santa Rosa Junior College
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