Tara Adair
Huntington Beach,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support, bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by understanding customer desires and providing customized solutions to build loyalty with strong troubleshooting capabilities and a customer-oriented attitude.
Overview
16
16
years of professional experience
Work History
Content Development, Customer Support
Elm Street Technology (acq. AgentMarketing 6/2020)
03.2010 - 08.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Daily answered large volume of customer telephone calls and chats promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Managed accounts and provided training to customers to increase their product knowledge and expertise.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Crafted dynamic content marketing pieces for broad client base to drive consumer awareness of brands.
Customer Support
Michael's Arts & Crafts Store
08.2007 - 01.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Early Childhood Education
Kennesaw State University
Kennesaw, GA2007
Skills
- Account management
- Training
- Attention to detail
- Active listening skills
- Improving customer experience
- Building customer loyalty
- Positive attitude
- Problem solving
- Product knowledge
- Cross selling/up-selling
- Jira
- Salesforce
- Google Docs, Sheets
- MS Word, Excel
Timeline
Content Development, Customer Support
Elm Street Technology (acq. AgentMarketing 6/2020)
03.2010 - 08.2023
Customer Support
Michael's Arts & Crafts Store
08.2007 - 01.2008
Bachelor of Science - Early Childhood Education
Kennesaw State University
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