Grace Scott
Huntington Beach,CA
Summary
Results-driven manager with a proven track record in boosting sales, leading teams, and proven excellent customer service. Skilled in training, merchandising, and driving profitability in competitive retail environments.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
Sunny Days
07.2024 - Current
- Oversaw daily store operations, including team scheduling, inventory management, and delivering a high level of customer service.
- Consistently met or surpassed monthly sales goals set by upper management.
- Tracked employee attendance and addressed recurring issues early to maintain a dependable and motivated team.
- Escalated operational or staffing concerns to upper management with clear and detailed reporting.
- Set up and refreshed merchandise displays to align with seasonal trends, promotions, and brand guidelines.
- Maintained stockroom organization and cleanliness to preserve product quality and streamline restocking.
- Prepared merchandise for sales floor by pricing or tagging.
- Supported hiring efforts by coordinating phone interviews, in-person interviews, and candidate communication.
- Screened resumes and scheduled interviews to help bring in well-qualified, customer-focused team members.
- Built relationships with customers to encourage repeat business.
General Manager
Club Pilates Franchise LLC
04.2024 - 05.2024
- Oversaw daily operations, including budgeting, staffing, scheduling, and customer service.
- Built and maintained class and staff schedules to ensure smooth operations.
- Resolved member concerns promptly while upholding high service standards.
- Trained and coached team members on procedures and best practices.
- Monitored sales performance and developed strategies to boost revenue and member retention.
Manager and HR Intern
Ella LaFay
07.2021 - 03.2024
- Oversaw operations for two stores, including opening, closing, and daily workflow management.
- Oversaw merchandising, product placement, and display design.
- Attended buying shows to select seasonal clothing merchandise for the store.
- Recruited, hired, and trained employees for multiple roles.
- Created schedules, tracked payroll, and maintained organized billing and invoices.
- Developed succession plans and growth opportunities to motivate staff.
- Built relationships with customers to encourage repeat business.
- Operated website and social media to sell and promote products
Sales Associate
J.Crew
06.2020 - 02.2022
- Resolved customer concerns and sourced hard-to-find items to ensure satisfaction.
- Communicated promotions and product details to drive sales and retention.
- Stayed informed on inventory and trends to support strong sales performance.
- Increased purchase amounts through strategic cross-selling.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Banana Republic
06.2020 - 10.2020
- Resolved customer concerns and sourced hard-to-find items to ensure satisfaction.
- Communicated promotions and product details to drive sales and retention.
- Stayed informed on inventory and trends to support strong sales performance.
- Increased purchase amounts through strategic cross-selling.
Sales Associate
J.Crew Factory
09.2019 - 03.2020
- Resolved customer concerns and sourced hard-to-find items to ensure satisfaction.
- Communicated promotions and product details to drive sales and retention.
- Stayed informed on inventory and trends to support strong sales performance.
- Increased purchase amounts through strategic cross-selling.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Banana Republic
12.2018 - 08.2019
- Resolved customer concerns and sourced hard-to-find items to ensure satisfaction.
- Communicated promotions and product details to drive sales and retention.
- Stayed informed on inventory and trends to support strong sales performance.
- Increased purchase amounts through strategic cross-selling.
Sales Associate
Nothing Bundt Cakes
04.2018 - 12.2018
- Assisted customers in-person, by phone, and via email to drive sales.
- Handled special orders, packaging, and gift wrapping upon request.
- Maintained stockroom organization and replenished supplies.
- Completed daily tasks efficiently, including folding, decorating, and upkeep.
Lifeguard
Tiburon Peninsula Club
04.2016 - 08.2018
- Monitored pool areas to ensure guest safety and enforce rules.
- Performed First Aid and CPR when needed.
- Assisted guests with questions and provided friendly service.
Education
Bachelor of Arts - Sociology
California State Polytechnic University, Pomona
Pomona, CA05-2023
High School Diploma -
Redwood High School
Larkspur, CA06-2019
Skills
- Customer service
- Retail operations
- Sales growth
- Visual merchandising and strategizing
- Hiring and training
- Sales leadership
Timeline
Retail Store Manager
Sunny Days
07.2024 - Current
General Manager
Club Pilates Franchise LLC
04.2024 - 05.2024
Manager and HR Intern
Ella LaFay
07.2021 - 03.2024
Sales Associate
J.Crew
06.2020 - 02.2022
Sales Associate
Banana Republic
06.2020 - 10.2020
Sales Associate
J.Crew Factory
09.2019 - 03.2020
Sales Associate
Banana Republic
12.2018 - 08.2019
Sales Associate
Nothing Bundt Cakes
04.2018 - 12.2018
Lifeguard
Tiburon Peninsula Club
04.2016 - 08.2018
Bachelor of Arts - Sociology
California State Polytechnic University, Pomona
High School Diploma -
Redwood High School
Similar Profiles
Stephanie MakrogiannisStephanie Makrogiannis
Occupational Therapist (EI) at Sunny DaysOccupational Therapist (EI) at Sunny Days
Jennifer PestaJennifer Pesta
Ongoing Service Coordinator at Sunny DaysOngoing Service Coordinator at Sunny Days
Katelyn BrimageKatelyn Brimage
Caregiver at Sunny Days In Home CareCaregiver at Sunny Days In Home Care
Anthony J. RosalesAnthony J. Rosales
Salesperson at Orangetheory FitnessSalesperson at Orangetheory Fitness
Jacob ArzateJacob Arzate
Salesclerk at Savers Thrift StoreSalesclerk at Savers Thrift Store