Cassandra (Cassie) Schlager
Royston - Hart,Georgia
Summary
Accomplished Phlebotomist with a proven track record at the American Red Cross, enhancing patient care and streamlining specimen handling. Expert in venipuncture and HIPAA compliance, I significantly improved patient trust and efficiency. Skilled in both technical and interpersonal aspects, I excel in patient support and medical terminology knowledge, ensuring high-quality care and operational excellence. Care-focused Phlebotomist bringing 13-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Phlebotomist
American Red Cross
04.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
Clerical Supervisor
Doug's Body Shop; Inc
02.2007 - 04.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by providing efficient and friendly service during vehicle drop-off and pick-up processes.
- Assisted in reducing turnaround times on jobs, performing minor repairs such as small dent removals and buffing scratches efficiently.
- Increased shop efficiency by maintaining a clean and organized work environment for all staff members.
- Expedited repair processes by coordinating parts orders and deliveries with suppliers as needed.
- Delivered consistent results in meeting deadlines, prioritizing workload effectively to complete tasks within specified timeframes.
- Improved workflow by assisting technicians with vehicle disassembly, repair, and reassembly tasks.
- Replaced and repaired vehicle parts according to work order instructions.
- Maintaining shop inventory according to set standards and rectified discrepancies.
Medical Assistant
Dr. William Ford,MD (Pain Clinic/Family Practice)
03.2000 - 02.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Taught patients about medications, procedures, and care plan instructions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient pulse oximetry.
Medical Assistant
Dr.Nile Clark
08.1994 - 02.1997
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Completed EKGs and other tests based on patient presentation in office.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Associate of Applied Science - Medical Assistant
Georgia Medical Institute
Marietta, GA05.1994
High School Diploma -
Franklin County High School
Carnesville, GA05.1989
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Butterfly needle technique
- HIPAA Compliance
- Patient confidentiality
- Patient support
- Data Entry
- Specimen Preparation
- Medical terminology knowledge
- Geriatric phlebotomy
- Medical Records Maintenance
- Hemoglobin Testing
- Certified in CPR/AED
- Glucose Screening
Certification
- CPR/AED Certification
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
- Certified X-Ray
Timeline
Phlebotomist
American Red Cross
04.2024 - Current
Clerical Supervisor
Doug's Body Shop; Inc
02.2007 - 04.2024
Medical Assistant
Dr. William Ford,MD (Pain Clinic/Family Practice)
03.2000 - 02.2007
Medical Assistant
Dr.Nile Clark
08.1994 - 02.1997
Associate of Applied Science - Medical Assistant
Georgia Medical Institute
High School Diploma -
Franklin County High School
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