Cassandra (Caz) Weber
Matamoras,PA
Summary
Dynamic Shift Leader at QuickChek with a proven track record in enhancing customer satisfaction and team performance. Skilled in operations management and creative problem-solving, I fostered a positive workplace culture while boosting sales through effective upselling techniques. Committed to delivering exceptional service and maintaining strong supplier relationships.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Reliable Shift Leader with 5 years in the convenience store industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
5
5
years of professional experience
Work History
Shift Leader
QuickChek
Franklin, NJ
09.2020 - Current
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Beverage Manager
QuickChek
Franklin, NJ
09.2020 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Established strong relationships with suppliers, securing high-quality products at competitive prices.
- Purchased beverage stock and handled all inventory needs.
- Streamlined inventory management for optimal efficiency and cost savings.
- Maximized quality assurance by completing frequent checks of all beverage products presentation and best by dates.
Education
Bachelor Of Arts - Psychology
Pennsylvania State University
University Park, PASkills
- Positive attitude
- Team leadership
- Problem-solving
- Customer service focus
- Creative problem solving
- Operations management
Accomplishments
Rewarded Beverage Manager of the Year in 2024
Languages
English
Native or Bilingual
German
Professional Working
Timeline
Shift Leader
QuickChek
09.2020 - Current
Beverage Manager
QuickChek
09.2020 - Current
Bachelor Of Arts - Psychology
Pennsylvania State University