Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassandra J. Binder

125 W. 12th Avenue Oskosh

Summary

Dynamic Customer Service Representative with a proven track record at Millwork Distributors, excelling in order processing and problem-solving. Adept at building vendor relationships and delivering superior service, I leverage strong communication skills to resolve issues and enhance customer satisfaction, consistently achieving on-time delivery and efficient project completion. I work well Individually or as part of a Team. I am Fast Learner and Dedicated in All I Do.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative, Oshkosh WI

Millwork Distributors
01.2024 - Current
  • Providing Outstanding Customer Service - Process Order Efficiently and Accurately - Ability to Multi-Task via Phone, Email, and Computer Technology
  • Consult with Customers - Vendors - Team Members to Formulate Estimates - Resolve Issues - Complete Projects
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Analyzed Costs Compared to Bids to Achieve Maximum Results - While Collection Historical Date for Future Needs
  • Work Well Individually or in a Team Atmosphere - Showing Leadership Skills - Mentor New Employees

Shipping & Receiving Clerk - Neenah, WI

Creative Metal Products
06.2023 - 10.2023
  • Received Incoming Shipments, Compared Contents Against Associated Records and Transmitted to Proper Department.
  • Used Forklifts, Pallet Jacks and Dollies to Load and Unloaded Goods From Trucks and Containers - Per Safety Guidlines
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.

Order Entry - Receiving, Oshkosh, WI

Quality Paint & Coatings
02.2023 - 06.2023
  • Prioritized Orders According to Needs - Released, Collated, and Scanned Orders to Shop Floor Personnel.
  • Inspected Deliveries for Quality Control-Verified Contents vs. Packing List and BOL. Looked for Damaged Product as well
  • Communicated with Order Entry Team Daily Regarding Oder Changes - Tracking - Special Rush Packages - Weights & Dims
  • Matched Existing Orders to Invoice Documents for Proper Billing - Resolved Discrepancies - Communicated to Customer
  • Specialized in Various Types of Tracking Software - Order Entry Software - Quick Learner with Technology & Software

Purchasing Associate

Kundinger Fluid Power, Neenha, WI
10.2019 - 01.2023
  • Prepared Comprehensive Reports Detailing Purchasing Activities, Trends, and Areas for Improvement for Management
  • Developed Technical Knowledge Relating to Purchasing - Professionally Trained Other Team Members - Team Building
  • Monitored Inventory Systems and Levels - Purchased Materials as Required to Ensure Compliant On-Time Delivery
  • Managed Office & Vendors - and fostering continuous improvement in service quality, Helping to Change the Culture
  • Partnered with Internal & External Customers - Using my Ideas & Thoughts to Improve Processes & Grow the Company

Purchasing Assistant, Oshkosh, WI

Kingsbury, Inc
06.2010 - 10.2019
  • Managed Various Administrative Duties & Office Coordination - Process, Files, Documents, & Records - Maintain Organization
  • Evaluated Pricing & Delivery, While Processing Vendor Invoices for Payment. Review Records and Reports for Accuracy
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Send & Process Quote Requests From Various Vendors - Helping Make Customers Needs Fulfilled - Division Goals Met
  • Conducted Other Divisional Purchasing activities as well as General Office & Production Duties as Needed or Assigned

Education

High School Diploma -

Oshkosh North High School
Oshkosh, WI
06-2012

Skills

  • Effective Communicator - Multi-Task Proficient
  • Superior Customer Service Skills - Team Player
  • Proficient in Order Processing - Problem Solver
  • Proficient with Shipping - Receiving - Invoicing
  • Purchasing Experience - Vendor Relationship Building
  • Proficient in Microsoft, Purchasing, & Receiving Software
  • Proficient in Order Entry - Tracking - Reporting
  • Proficient in Estimating - Quoting - Delivering On Time

Certification

(10) Customer Service Classes Taken at Fox Valley Technical College Achieved


(3) MicroSoft Excel Classes Achieve


(20) Various Training Classes - Webinars - from Metallurgist, LCC - Fred Pryor, etc

Timeline

Customer Service Representative, Oshkosh WI

Millwork Distributors
01.2024 - Current

Shipping & Receiving Clerk - Neenah, WI

Creative Metal Products
06.2023 - 10.2023

Order Entry - Receiving, Oshkosh, WI

Quality Paint & Coatings
02.2023 - 06.2023

Purchasing Associate

Kundinger Fluid Power, Neenha, WI
10.2019 - 01.2023

Purchasing Assistant, Oshkosh, WI

Kingsbury, Inc
06.2010 - 10.2019

High School Diploma -

Oshkosh North High School

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Cassandra J. Binder