Cassandra Sophia Antonio
Los Angeles,CA
Summary
Dynamic and results-oriented professional with a proven track record at Starbucks, where I mastered over 50 menu items and led customer service excellence. Skilled in cash handling and active listening, I excelled in creating a positive impact, training new hires, and managing high-stress situations, significantly enhancing team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Barista/ Barista Trainer
Starbucks, Barista
03.2023 - Current
- memorized over 50 menu items to create customized beverages for 200+ customers a day
- accurately managed cash flow operations totaling $1,000 - $4,000 per shift
- defused volatile customer interactions calmly and courteously while upholding company policy
- performed complete inventory checks of stocks and supplies at directed intervals
- assisted training new hires on menu items, computer systems, company standards, and customer service expectations
- collaborated with 4-10 employees each shift to strategize and excite exceeding company performance metrics.
- optimized workflow by maintaining a clean and organized work space
Tutor
Kumon Learning Center
08.2022 - 03.2023
- Created a positive learning environment to motivate students and reduce anxiety.
- Implemented personalized study strategies for improved academic performance and confidence in students.
- Enhanced understanding of complex subjects with clear explanations and relatable examples.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Skate Guard
Ice-America
11.2021 - 02.2023
- Managed large crowds effectively during busy periods, utilizing strong communication and teamwork skills to maintain a safe environment for all guests.
- Participated in ongoing training opportunities to stay current on industry best practices and enhance job performance in critical areas like emergency response planning and incident management protocols.
- Increased customer satisfaction with timely assistance during falls or other incidents on the ice.
- Patrolled areas surrounding skating rink to prevent theft or vandalism.
Education
High School Diploma -
Vista Murrieta High School
Murrieta, CA06-2023
Skills
- Cash handling
- Active listener
- Exceptional customer service
- Team leadership
- Decision-making
- Excellent memory
Timeline
Barista/ Barista Trainer
Starbucks, Barista
03.2023 - Current
Tutor
Kumon Learning Center
08.2022 - 03.2023
Skate Guard
Ice-America
11.2021 - 02.2023
High School Diploma -
Vista Murrieta High School
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