Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassaundra Brown-Horsfield

Spokane,WA

Summary

Achieved notable accuracy in cash handling and discrepancy reduction at McDonald's as Assistant Manager. Excelled in staff development and customer relations, fostering a team capable of generating repeat business through exceptional service. Expert in recruiting and mentoring, significantly enhancing workplace accountability and performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Assistant Manager

McDonalds
07.2006 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Bachelor of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
03.2023

Associate of Science - Veterinary Assistant

Yakima Valley Community College
Yakima, WA
06.2009

Skills

  • Recruiting and interviewing
  • Employee Performance Evaluations
  • Product and service knowledge
  • Employee Scheduling
  • Task Delegation
  • Customer Relations
  • Money Handling
  • Staff Development
  • Cost Control
  • Team motivation
  • Orientation and training

Timeline

Assistant Manager

McDonalds
07.2006 - Current

Bachelor of Science - Business Administration

Colorado Technical University

Associate of Science - Veterinary Assistant

Yakima Valley Community College
Cassaundra Brown-Horsfield