Cassaundra Covey
Youngstown,Ohio
Summary
With a decade of diverse experience, this professional has mastered the art of creating customer-centric cultures, enhancing business performance through detailed data analysis, and streamlining operations for efficiency. Their journey includes significant roles such as a Business Owner, Driver, and Post-Harvest Associate, where they not only improved service quality and client satisfaction but also contributed to team-oriented environments and exceeded production goals. This candidate is a dedicated team player with a knack for problem-solving and optimizing business processes, poised to bring meticulous attention to detail and a proven track record of elevating production efficiency to their next role.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Buckeye Residential Solutions
Austintown Ohio
04.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Driver
Porter Logistics LLC
Austintown
08.2021 - 04.2024
- Safely delivering goods in a timely manner
- Maintaining vehicle to ensure optimal performance
- Adhering to all traffic laws
- Resolving delivery issues effectively
- Reducing delivery time by 15%
- Provided training to new drivers on optimal delivery practices, fostering a team-oriented environment
Post Harvest Associate
Holistic Industries
New Castle, PA
01.2022 - 08.2022
- Maintained high production standards to meet targets
- Strictly adhered to state medical guidelines
- Efficiently packaged and labeled cannabis for vault storage
- Ensured laboratory cleanliness and organization
- Exceeded production goals through efficient task management and upholding quality standards in cannabis post-harvest processes
- Elevated production efficiency by mastering post-harvest processes, meeting all targets
Business Owner
Simply Skin By Cassie
Ohio
09.2019 - 08.2022
- Fostered customer-centric culture, boosting loyalty and retention
- Enhanced business performance through rigorous data analysis
- Ensured top-notch service, solidifying spa's reputation for excellence
- Elevated spa's market position by implementing innovative customer service strategies
- Streamlined operations, ensuring meticulous attention to service quality and client satisfaction
- Leveraged data analytics to refine business processes, boosting operational efficiency
Licensed Esthetician
Selá Salon And Spa AVEDA
Columbiana, OH
09.2019 - 01.2021
- Enhanced client experience by recording feedback to refine product offerings
- Administered personalized skincare treatments for diverse skin conditions
- Educated clients on spa treatments, aiding in informed service selection
- Elevated client satisfaction by customizing skincare treatments, leading to a 20% client return rate
- Introduced advanced skincare techniques, significantly enhancing treatment efficacy
- Maintained meticulous client records, ensuring personalized and effective treatment plans
Retail Parts Professional
Advance Auto Parts
Boardman, Ohio
01.2014 - 06.2019
- Managed inventory and procurement, ensuring optimal stock levels
- Provided exceptional customer service, both in-person and over the phone
- Successfully completed sales and resolved customer concerns
- Handled cash and credit transactions with accuracy
- Boosted sales through expert vehicle & part knowledge, ensuring customer satisfaction
Education
Bachelor - Police Science
Southern New Hampshire University
Hooksett, NH03.2024
Advanced Esthetician -
Casal Aveda Institute
Youngstown, OH02.2019
Skills
- Self-motivated
- Team player
- Problem solving
- Customer service
- Data tracking
- Data analysis
Timeline
Direct Support Professional
Buckeye Residential Solutions
04.2024 - Current
Post Harvest Associate
Holistic Industries
01.2022 - 08.2022
Driver
Porter Logistics LLC
08.2021 - 04.2024
Business Owner
Simply Skin By Cassie
09.2019 - 08.2022
Licensed Esthetician
Selá Salon And Spa AVEDA
09.2019 - 01.2021
Retail Parts Professional
Advance Auto Parts
01.2014 - 06.2019
Bachelor - Police Science
Southern New Hampshire University
Advanced Esthetician -
Casal Aveda Institute