Cassaundra Hintz
Marysville,OH
Summary
Experienced and versatile customer service professional with a fast-paced operation background. 2+ years' experience as a licensed Pharmacy Technician. Proven track record of building strong customer relationships. Core competencies include problem-solving, team collaboration, active listening, time management, and cash register knowledge.
Overview
9
9
years of professional experience
Work History
Pharmacy Tech
Reliant Pharmacy
Land O lakes, FL
02.2023 - Current
- Must have the Ability to assist pharmacist with preparing and dispensing medication
- Ability to understand prescriptions and calculating dosing and refills
- Process records of medication dispensed to customers
- Be able to work fast and efficient
- Able to help patients on the phones with refilling medication
- Be able to type of prescriptions and add to patients profile
- Have a great attitude.
Different roles each day
Ohio State Wexner Medical center
- Current
- Box picker role - Labels will print for first doses must be completed first 'Priority', Routine medication will also come first before anything else
- When being a Box picker 'Pill picker' you must be good at multitasking, The machine 'Box picker' will Flash red for 'Patient medication' 'Comes first' and Blue 'ward orders' Medications for Pyxis refills on each floor
- IV Prep- Just like Box picker You must be good at multitasking
- There is a separate printer for first doses and separate for Chemo labels and regular time medications
- Each label must have the appropriate Vial/Med to be sent to the clean room to be drawn up and made
- They must be sent back in time to be made and delivered via the Delivery techs in a timely fashion
- Delivery Tech role- Just like each role At the Wexner center is crucial to patients
- Being a Delivery tech is very liable
- You must be loaded up and ready for your assigned floors by the hours you must leave by
- These designated times are crucial and on time with the medications that have been made
- Being a delivery technician you must be caring and focused and determined to have the medications in the medications bins in assigned floor/Bed number by the time they are due, Especially the chemotherapy medications Those are very very viable to Great patient care
- Being Timely and efficient with looking at the due times of the medications you have loaded on to your cart is a great skill that'll help with outstanding patient care! CO 'Centralized Operations' Main points to being a co- Must login to Epic, have great phone skills when transferring the nurses to the right Specialist who is assigned
- Be able to look Through MAR messages and see when they were last dispensed and make sure they are not already delivered before dispensing it
- Having the replacement medications sent out as soon as possible in a timely manner is crucial to patient care.
Cashier / Bagger
Winn Dixie
Lutz, FL
05.2017 - 06.2019
- Ringing customers purchases on a cash register
- Stock products in a timely manner, and check inventory
- Keep the work area clean, and free from safety hazards in the workplace
- Perform other job-related duties as assigned by management
- Notify management of theft, customer shoplifting, and anything against company policy.
Customer Service Agent/ Call Center
k&J Consulting Services
Tampa, FL
02.2016 - 02.2017
- Made outbound and managed inbound customer service calls in a call center setting
- My job was to gather information from the clients for the next step to solve the technical issues by our Engineers
- Answered calls and responded to emails
- Managed and resolved customers' complaints
- Provided customers with product and service knowledge.
Pharmacy Tech / Designated Hitter
Walgreens
Lutz, FL
04.2021
- Working to pick up their medicine in a timely manner.
- Sent paperwork to clients throughout the day, greeted and engaged patients
- Demonstrated proficiency in cash register sales, ensuring accurate monetary transactions and delivering prompt checkout service.
- Perform duties as assigned by the Pharmacy manager and strictly follow Walgreens policy.
- In a fast-paced store, to assist customers with all of their daily needs.
- Maintained a consistent follow-up system to ensure customers' timely RX pick-up
Education
High School Diploma -
Freedom High School
Tampa, FL05-2018
Skills
- Critical Thinking Skills
- Team Player
- Active Listening Skills
- Time Management
- Cash register knowledge / Customer Service Background
- Medication Dispensing
- Prescription Filling
- Insurance Billing
- FDA compliance
- Drug Inventory Management
- Insurance Verification
- Workflow Optimization
- Regulatory Compliance
- Drug Inventory Control
- Supply Restocking
- Billing support
- Order Verification
- Pharmacy operations
- Pharmaceutical Calculations
- Staff Development
- Labeling prescriptions
- FDA Drug Safety Guidelines
- OTC Recommendations
- Supporting pharmacy operations
- Quality assurance and control
- Team Collaboration
- Problem-solving skills
- Stocking shelves
- Operations Support
- Interpreting orders
- New Hire Onboarding
- Patient education and counseling
- Resolving customer issues
- Point of sale systems proficiency
- HIPAA
- Proper labeling procedures
Timeline
Pharmacy Tech
Reliant Pharmacy
02.2023 - Current
Pharmacy Tech / Designated Hitter
Walgreens
04.2021
Cashier / Bagger
Winn Dixie
05.2017 - 06.2019
Customer Service Agent/ Call Center
k&J Consulting Services
02.2016 - 02.2017
Different roles each day
Ohio State Wexner Medical center
- Current
High School Diploma -
Freedom High School
Similar Profiles
Jeannie NorgeJeannie Norge
Deputy, Pharmcist-in-Charge at Reliant Pharmacy ServicesDeputy, Pharmcist-in-Charge at Reliant Pharmacy Services
Jamaul GordonJamaul Gordon
Manager at Reliant Communications NetworkManager at Reliant Communications Network
Katie JoachimKatie Joachim
Shift Lead at Reliant Dry IceShift Lead at Reliant Dry Ice