Cassaundra Lehman
Direct Patient Care
Newcomerstown,OH
Summary
Innovative professional exceptionally well-versed in communication and team building. Ready to bring 10 years of relevant work experience to new position. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 48% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Attentive PCNA passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Competent pcna with demonstrated success in caring for patients one-on-one. Practiced in common medical procedures, recreational planning and patient and staff safety. Organized and respectful of patient needs. I am a very Caring healthcare aide with 10 years providing in-home care and facility care to over hundreds of patients. Detailed when reviewing instructions and medical charts to appropriately administer medications and treatments. Upbeat when entering patients' homes and throughout interactions for professional and personalized care services.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Patient Access Representative Rep 2
United Regional Hospital
Wichita Falls, TX
03.2020 - 08.2022
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Direct Support Professional Supervisor
Horizon's
New Philadelphia, OH
09.2018 - 01.2020
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Conducted literature and coding reviews to adhere to state and federal standards.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Helped diagnose patients and deliver treatments with medication administration and specimen collection.
- Led patient or group recreational activities for enhanced patient outcomes.
- Supervised daily activities and provided assistance to staff.
- Maintained clean, safe and well-organized patient environment.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients adjusting to hospital procedures using highly structured settings.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Assisted disabled clients to support independence and well-being.
Direct Support Professional
Gentlebrook
West Lafayette, OH
08.2017 - 08.2018
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Assisted patients adjusting to hospital procedures using highly structured settings.
- Assisted disabled clients to support independence and well-being.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Helped diagnose patients and deliver treatments with medication administration and specimen collection.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Led patient or group recreational activities for enhanced patient outcomes.
- Developed rapport to create safe and trusting environment for care.
- Maintained clean, safe and well-organized patient environment.
Education
GED -
Able
Zanesville, OHSkills
Medical terminology
undefinedCertification
CPR/First Aid
Timeline
CPR/First Aid
10-2021
Certified Nurses Aid training
08-2021
Patient Access Representative Rep 2
United Regional Hospital
03.2020 - 08.2022
Direct Support Professional Supervisor
Horizon's
09.2018 - 01.2020
Direct Support Professional
Gentlebrook
08.2017 - 08.2018
GED -
Able
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