CASSAUNDRA LOPEZ
Rochester
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Petsmart. Proven ability to multitask and creatively solve problems while ensuring animal health and satisfaction. Skilled in cash handling and beverage preparation, consistently delivering exceptional service and maintaining a clean environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tea Maker
Tai Chi Bubble Tea
01.2022 - Current
- Handling cash and credit transactions
- Maintaining a clean workspace and keeping ingredients stocked
- Making a variety of drinks including teas, smoothies, and sometimes cocktails
- Helping customers navigate the menu in a polite and friendly manner
- Self-motivated, with a strong sense of personal responsibility.
Pet Care Associate
Petsmart
09.2017 - 01.2022
- Operated the cash register, collected payments and provided accurate change
- Supported animal health by keeping all areas clean, neat and properly sanitized
- Consulted with customers to assess needs and propose optimal solutions
- Administered medications as prescribed by veterinarians while closely monitoring the effects on each animal's health status
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
Education
Associates - General Liberal Arts and Sciences
Monroe Community College
01.2022
Skills
- High attention to detail
- Multitasking
- Customer service
- Creativity
- Friendly, positive attitude
- Problem-solving
Certification
Real Estate Agent NYS License
Timeline
Tea Maker
Tai Chi Bubble Tea
01.2022 - Current
Pet Care Associate
Petsmart
09.2017 - 01.2022
Associates - General Liberal Arts and Sciences
Monroe Community College
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