Cassea Mercia
Morrisville
Summary
Developed strong organizational and communication skills in healthcare setting, focusing on patient care and dietary management. Demonstrates ability to work collaboratively with team and handle multiple tasks efficiently. Looking to transition into new field where these skills can be further utilized and expanded.
Overview
33
33
years of professional experience
Work History
Lead Diet Tech
Copley Hospital
09.2018 - 09.2024
- Ensured timely and accurate tray line assembly for optimal meal delivery to patients.
- Promoted a safe environment by adhering to strict sanitation guidelines within the food preparation area.
- Collaborated with interdisciplinary teams to develop care plans that incorporated nutritional goals for patients recovering from surgery or illness.
- Assisted in menu planning, incorporating dietary restrictions and allergens to accommodate diverse patient needs.
- Acted as a liaison between patients, families, and healthcare providers to address any concerns or questions regarding nutrition care plans.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Hospital Kitchen Manager Assistant
Copley Hospital
09.2008 - 09.2018
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Hospital Diet Tech
Copley Hospital
06.1993 - 09.2008
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Assisted in the training and mentoring of new diet technicians on best practices and procedures within the department.
- Acted as a liaison between patients, families, and healthcare providers to address any concerns or questions regarding nutrition care plans.
Hospital Dietary Aide
Copley Hospital
06.1991 - 06.1993
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Education
High School Diploma -
People's Academy
Morrisville06-1993
Skills
- Decision-making
- Time management
- Team leadership
- Customer service
- Complex Problem-solving
- Money handling
- Medical nutrition therapy
- Clinical documentation
Timeline
Lead Diet Tech
Copley Hospital
09.2018 - 09.2024
Hospital Kitchen Manager Assistant
Copley Hospital
09.2008 - 09.2018
Hospital Diet Tech
Copley Hospital
06.1993 - 09.2008
Hospital Dietary Aide
Copley Hospital
06.1991 - 06.1993
High School Diploma -
People's Academy
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