Cassey Knight
Knox,IN
Summary
- Extensive experience at Valpo Parks, excelling in team management and game scheduling coordination. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in Microsoft Office and CPR certified, I have successfully streamlined operations and improved program engagement across various recreational initiatives.
Overview
22
22
years of professional experience
Work History
Sports Coordinator
Valpo Parks
Valparaiso, IN
01.2024 - Current
- Manage coordination of sports programs.
- Develope and manage schedules for sports leagues to ensure efficient operations.
- Facilitate effective communication with participants to ensure clarity and engagement.
- Oversees staffing of sports programs with qualified officials and instructors.
Customer Service Lead
Valpo Parks
Valparaiso, IN
06.2023 - 01.2024
- Led customer service team, ensuring high-quality support and satisfaction across all interactions.
- Trained new staff on policies, procedures, and best practices for effective customer engagement.
- Developed and implemented streamlined communication processes to enhance team collaboration.
- Resolved complex customer issues by employing problem-solving techniques.
Recreation Assistant
Valpo Parks
Valparaiso, IN
01.2022 - 06.2023
- Assisted in executing recreational programs.
- Provided support in daily operations of facilities, ensuring cleanliness and safety standards.
- Facilitated communication between participants and staff to enhance program engagement.
- Organized equipment and supplies for various recreational activities, promoting efficient use of resources.
- Facilitated rental processes for various fields. Assisted clients in securing rental agreements. Coordinated scheduling for field usage.
Customer Service Representative
Valpo Parks
Valparaiso, IN
08.2018 - 01.2022
- Assisted customers with inquiries regarding park services and events.
- Processed reservations and registrations for various programs efficiently.
- Handled customer complaints, ensuring timely resolutions and satisfaction.
- Collaborated with team members to enhance service delivery and efficiency.
Legal Assistant
Bennett Law
05.2015 - 06.2018
- Conducted legal research to support case preparation and document drafting.
- Assisted attorneys with case management, ensuring timely completion of tasks and adherence to deadlines.
- Prepared and organized legal documents for court filings and client meetings.
- Managed attorney calendars, scheduling appointments, hearings, and depositions efficiently.
Assistant Manager
South Bend Chocolate Cafe
11.2004 - 05.2018
- Assisted in managing daily operations, ensuring efficient service delivery and customer satisfaction.
- Supported inventory management, tracking stock levels to optimize ordering processes.
- Trained and mentored new team members on operational procedures and customer service standards.
- Implemented best practices for food safety and hygiene compliance within the café environment.
Education
High School Diploma -
Chesterton High School
Chesterton, IN06-1999
Skills
- Excel, Microsoft office
- CPR certified
- Facility rentals
- Team scheduling coordination
- Multitasking Abilities
- Adaptability and flexibility
Timeline
Sports Coordinator
Valpo Parks
01.2024 - Current
Customer Service Lead
Valpo Parks
06.2023 - 01.2024
Recreation Assistant
Valpo Parks
01.2022 - 06.2023
Customer Service Representative
Valpo Parks
08.2018 - 01.2022
Legal Assistant
Bennett Law
05.2015 - 06.2018
Assistant Manager
South Bend Chocolate Cafe
11.2004 - 05.2018
High School Diploma -
Chesterton High School