Cassey Larracey
Dixmont,ME
Summary
I am a self motivated professional with strong attention to detail. Currently transitioning back into the dental field. Forward thinking and friendly with talent in multiple aspects. Strong desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Financial Clearance Specialist
Optum- Supporting Northern Light Health
Brewer, ME
10.2023 - Current
- Processed documents and payments related to financial assistance applications.
- Updated patient accounts with insurance verification information, with correct coordination of benefits, to ensure accurate billing.
- Adhered to company policies regarding time management and attendance requirements.
- Submitted accurate applications for government health insurance.
- Ensured all customer information was collected, stored, and handled securely.
- Collaborated with teams across multiple departments to ensure smooth operations.
- Interacted with customers via email, phone, or other communication channels to answer questions or resolve issues.
Operations Manager/Driver
Dudley Trucking Llc
Oxford, ME
03.2014 - 05.2023
- Completed all accounting functions using QuickBooks.
- Manage all drivers and office personnel.
- Plan delivery routes and dispatch drivers.
- Completed and maintained all paperwork and filings.
- Assured company compliance with FMCSA and other operating authorities.
- Performed cost analysis for various projects to determine budget requirements.
- Employee hiring, employee reviews, and disciplinary actions.
- Maintaining personnel files to include payroll, background checks, yearly licensing updates, and benefit enrollments.
Dental Assistant
Androscoggin Oral and Maxillofacial Surgeons
Lewiston, ME
01.2011 - 10.2011
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on treatment procedures and post-procedure home care.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Customer Service
Mountain Ltd
New Gloucester, Maine
01.2008 - 01.2010
- Provided to other telephone carriers as well as customers
- Answering a multi line phone
- Entering service orders into the billing system
- Opening trouble tickets as needed
- Porting phone numbers for technicians as they call in
Corporate Assistant
Diamond Phoenix
Lewiston, Maine
01.2007 - 01.2008
- Corporate Assistant with emphasis on providing excellent customer service to customers over the phone and on a walk in basis
- Doing a complete inventory and purchasing office supplies on a weekly basis
- Bookkeeping, reviewing credit card statements then matching receipts to the statement and creating expense reports for each statement
- Completing customer technical support orders
- Answering a 22 line phone and directing calls to the appropriate person or extension
- Working directly with the CEO and President on projects such as typing up proposals
- Daily use of Microsoft word, excel, faxing and photo copying
Direct Care Professional
Connections for Kids
Westbrook, ME
12.2002 - 01.2005
- With emphasis on caring for the children in the home
- Providing transportation to and from appointments
- Completing daily progress notes on each child
- Faxing, copying and typing monthly reports for each child
Education
Truck Driver Training - Class A Driver
CDL Training
Saco, ME07.2018
Dental Assistant Certificate/ Radiology License - Dental Assisting
Dental Career Institute
South Portland, Maine12.2009
Diploma -
Lake Region High School
Naples, Maine01.2002
Skills
- Verbal and Written Communication
- Knowledge of Dental Terminology
- Office Opening and Closing
- Insurance verification and COB
- Patient complaint resolution
- Phone and Email Etiquette
- Treatment Room Setup
- Critical Thinking
- Cleaning and Sterilizing
- Detail-Oriented
- Supply Ordering
Certification
- Dental Radiology - Expired but in the process of renewing.
References
References available upon request.
Timeline
Financial Clearance Specialist
Optum- Supporting Northern Light Health
10.2023 - Current
Operations Manager/Driver
Dudley Trucking Llc
03.2014 - 05.2023
Dental Assistant
Androscoggin Oral and Maxillofacial Surgeons
01.2011 - 10.2011
Customer Service
Mountain Ltd
01.2008 - 01.2010
Corporate Assistant
Diamond Phoenix
01.2007 - 01.2008
Direct Care Professional
Connections for Kids
12.2002 - 01.2005
Truck Driver Training - Class A Driver
CDL Training
Dental Assistant Certificate/ Radiology License - Dental Assisting
Dental Career Institute
Diploma -
Lake Region High School
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