Cassi Forrester
Muncie,Indiana
Summary
I am a motivated and dedicated employee with proven ability in contributing to my employer's success. I am seeking a position where I can develop and challenge my skills while providing my best to my employer. Working diligently towards achieving personal and professional growth.
Overview
12
12
years of professional experience
Work History
Investigator/Recovery Adjuster
Praxis Consulting
08.2020 - Current
- Investigate subrogation recovery potential
- Locate coverage and supporting evidence
- Notice adverse carrier
- Research and assess risk/recovery potential
- Negotiate, refer for litigation, or arbitration
- Research applicable state laws to leverage positionan
- Research applicable state laws to leverage position
- Manage a list of 500-600 subrogation claims
Senior Supervisor
Flex Team/Tolling
06.2019 - 01.2017
- Medical billing, Collections, Tolling Servicing, Image review, and IN DWD
- General supervisory team development
- Report building and ICP submissions
- Record keeping of agent level programs and progress
- Training material updates and ops changes
Agent/Path Team Lead
Navient Dept. of Education
01.2012 - 01.2017
- Primary lead support and Call De-Escalation /complaint handling
- Account research and resolution
Education
Kaplan Financial Courses
AEI: Legal Principal Claim Specialist
No Degree -
Ivy Tech Community College of Indiana
Anderson, INHigh School Diploma -
Highland High School
Anderson, INSkills
- Analytical Thinking: Highly skilled in conducting thorough investigations by analyzing complex information, identifying patterns, and drawing logical conclusions Possess a keen eye for detail and the ability to think critically to solve intricate problems
- Research and Information Gathering: Proficient in utilizing various research methods and tools to gather relevant data and evidence for investigations Strong ability to navigate databases, conduct online research, and interview witnesses to obtain accurate and comprehensive information
- Process Improvement: Proven ability to streamline operations and enhance efficiency through process optimization Skilled in identifying bottlenecks, implementing innovative solutions, and driving continuous improvement initiatives
- Problem Solving: Strong analytical and critical thinking skills to identify and resolve challenges Ability to approach problems from different perspectives, think creatively, and implement effective solutions
Systems
- ICBM - ININ - SalesForce - DOS - Microsoft - Excel - Guidewire - TLO - Accurint -
Timeline
Investigator/Recovery Adjuster
Praxis Consulting
08.2020 - Current
Senior Supervisor
Flex Team/Tolling
06.2019 - 01.2017
Agent/Path Team Lead
Navient Dept. of Education
01.2012 - 01.2017
Kaplan Financial Courses
AEI: Legal Principal Claim Specialist
No Degree -
Ivy Tech Community College of Indiana
High School Diploma -
Highland High School
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