Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Bogue

Muncie,Indiana

Summary

Dynamic and dedicated professional with a proven track record at Silver Birch of Muncie Assisted Living, excelling in guest complaint resolution and fostering teamwork. Recognized for enhancing customer satisfaction through exceptional service and maintaining a clean environment, while demonstrating strong multitasking abilities and a high energy level in fast-paced settings.

Developed excellent customer service and teamwork skills in fast-paced dining environment. Adept at managing multiple tasks and ensuring guest satisfaction through effective communication and attention to detail. Seeking to transition into new field where these transferable skills can be utilized and expanded upon.

Overview

3
3
years of professional experience

Work History

Dining Room Server

Silver Birch of Muncie Assisted Living
11.2023 - 02.2024
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
  • Built long-lasting relationships with residents.
  • Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.

Receptionist

Stoops Buick GMC
08.2023 - 11.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Teacher's Assistant

Yorktown High School Cadet Teaching
08.2022 - 05.2023
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.

Summer Babysitter

Dave and Angela Crouse
06.2022 - 08.2022
  • Played games, worked on puzzles, and read books to young children.
  • Ensured child safety by closely supervising indoor and outdoor playtime activities.
  • Maintained open communication with parents regarding daily experiences, achievements, or concerns involving their children.
  • Managed conflict resolution between siblings or friends when disagreements arose during playtime or shared activities.

Food Service Worker

JAA Cafe
06.2021 - 08.2021
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

No Degree - General Studies

IVY Tech Community College
Muncie, IN

High School Diploma -

Yorktown High School
Yorktown, IN
05-2024

Skills

  • Team player attitude
  • Guest complaint resolution
  • High energy level
  • Customer service focus
  • Positive demeanor
  • Efficient order taking
  • Strong multitasking
  • Professional appearance
  • Problem-solving capacity

Timeline

Dining Room Server

Silver Birch of Muncie Assisted Living
11.2023 - 02.2024

Receptionist

Stoops Buick GMC
08.2023 - 11.2023

Teacher's Assistant

Yorktown High School Cadet Teaching
08.2022 - 05.2023

Summer Babysitter

Dave and Angela Crouse
06.2022 - 08.2022

Food Service Worker

JAA Cafe
06.2021 - 08.2021

No Degree - General Studies

IVY Tech Community College

High School Diploma -

Yorktown High School

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