Renada Hubbard
Wake Forest,North Carolina
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Dining Room Server
Kiscoseniorliving
Raleigh, North Carolina
09.2024 - Current
- Address concerns quickly to improve customer experience and escalate issues to management for resolution when necessary.
- Collect dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Took reservations and to-go orders to streamline process for both customer and restaurant
- Operated POS terminals to input orders, split bills and calculate totals.
- Kept dining and kitchen areas clean
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Set up tables in between patrons to reduce wait times.
- Carried trays of food from kitchen to tables in a timely manner.
- Informed customers of daily specials and signature menu items.
- Collaborated with kitchen staff in order to ensure prompt delivery of food items.
Runner/Driver
Flytrex
Holly Springs, NC
03.2024 - Current
- Use Flytrex delivery app to view orders for pick up
- Drive to restaurants/stores to pick up items
- Drop off items to drone station for pilots to place items into the drone for delivery
- Hand deliver items to customers house when drone isn't available due to wind or rain
Hostess
Hasentree Country Club
Wake Forest, NC
11.2023 - 04.2024
- Greet guests with respect and enthusiasm
- Seat guests in desired dining area
- Communicate with coworkers and managers about guests when necessary
Hostess
The Village Grill
Raleigh
08.2023 - 11.2023
- Greet guests, seat guests, communicate with coworkers when necessary, clean bathrooms, host area and dining area windows
Internet Coordinator
Crossroads Ford of Wake Forest
Wake Forest, NC
05.2023 - 07.2023
- Manage inbound and outbound calls with previous and future customers
- Inform customers of new promotions and deals regarding their vehicle
- Update customer information into CRM system
Beverage Cart Attendant/Server/Host
Heritage Golf Club
Wake Forest, NC
08.2018 - 05.2023
- Load beverages and snacks onto cart with ice
- Drive around coarse in a timely manner to provide service to golfers
- Load and unload cart when finished and keep areas and cart clean
- Serve guest in a timely manner, check out receipt correctly
- Greet guest with respect and enthusiasm, seat guests in desired dining area, help clean tables and set up for next guests
Education
High School -
Wake Forest High School
Wake Forest, NC06.2015
Skills
- Customer service
- Communication skills
- Restaurant experience
- Time management
- Quick learner
- Punctual
- Easy going
- Order processing
- Food safety
- Table setting
- Team collaboration
- Conflict resolution
- Effective communication
- Attention to detail
- Guest satisfaction
- Problem solving
- Multitasking
- Adaptable mindset
- Food service skills
- Resident support
- Reliable work ethic
- Problem-solving capacity
- Customer engagement
- Team player attitude
- POS operation
Timeline
Dining Room Server
Kiscoseniorliving
09.2024 - Current
Runner/Driver
Flytrex
03.2024 - Current
Hostess
Hasentree Country Club
11.2023 - 04.2024
Hostess
The Village Grill
08.2023 - 11.2023
Internet Coordinator
Crossroads Ford of Wake Forest
05.2023 - 07.2023
Beverage Cart Attendant/Server/Host
Heritage Golf Club
08.2018 - 05.2023
High School -
Wake Forest High School