Cassi Hammond
Millers All Day
Ogden
1
Certification
9
years of professional experience
Operations and hospitality management professional with 5+ years of experience leading teams of 40+ employees in fast-paced, customer-focused environments. Proven expertise in recruitment, onboarding, training, scheduling, employee relations, performance management, compliance, and operational process improvement. Experienced in planning and coordinating private events, developing standard operating procedures, and implementing organizational initiatives that improve efficiency and accountability. Recognized for taking a proactive, collaborative approach to solving problems, building high-performing teams, and delivering measurable business results while maintaining exceptional service standards.
Work History
General Manager / Private Event Coordinator
2 Years 7 Months- Directed daily operations for a high-volume business generating $500K+ in monthly revenue and managing 40+ employees across multiple departments.
- Executed and coordinated private events increasing bookings and overall revenue.
- Led full cycle recruitment, onboarding, and training, ensuring compliance with state and federal labor laws.
- Oversaw employee relations, including scheduling, coaching, and conflict resolution to foster an inclusive high performing work culture.
- Managed $250K+ in monthly inventory and vendor partnerships to control costs and optimize retail revenue.
- Conducted financial analysis, KPI tracking, and sales reporting to identify trends and improvement plans.
Assistant General Manager
2 Years 6 Months- Supported operations generating $110K+ monthly revenue.
- Managed hiring, onboarding, scheduling, payroll, and daily operations for a team of 25+ employees, ensuring smooth operational flow.
- Led employee/employer relations and conflict resolution, fostering a professional environment and ensuring legal compliance.
- Coordinated catering orders and private dining events.
Lead Server/Trainer
4 Years- Promoted to Assistant General Manager 04/2021 due to strong performance and leadership skills.
- Coached new team members to deliver exceptional guest experiences, aligning service standards with financial goals set by management.
- Monitored new staff performance, providing targeted coaching and support to ensure successful training outcomes.
- Trained new hires in business procedures, food handling, and safety protocols, enhancing operational knowledge and compliance.
Certified Surgical Technologist
1 Year 6 Months- Served as head of service for the General surgery department.
- Anticipated surgeons' needs during procedures, efficiently preparing supplies, and passing instruments.
- Coordinated with surgical team, medical reps, and administration to launch the Bariatric program.
- Trained new staff on surgical protocols and equipment handling, fostering team competency.
Education
Associates in Applied Science
Skills
Cross-functional Collaboration
Talent acquisition
Team development
Event Planning and Coordination
Risk mitigation strategies
Policy development
KPI Tracking
Conflict resolution
Certification
- PHR certification, Currently pursuing
- CPR Certified
- ServSafe Certified
- SOAR Certified
Timeline
General Manager / Private Event Coordinator
Millers All Day
10.2023 - 05.2026Read More
Assistant General Manager
The Glass Onion
04.2021 - 10.2023Read More
Certified Surgical Technologist
East Cooper Medical Center
10.2018 - 04.2020Read More
Lead Server/Trainer
The Glass Onion
04.2017 - 04.2021Read More
Virginia College
Associates in Applied Science
Read More