Cassi Hammond
Summary
Operations and hospitality management professional with 5+ years leading teams of 40+ employees and driving organizational effectiveness. Skilled in recruitment, training, scheduling, performance management, legal compliance, and private event coordination. Proven success improving policies to drive brand recognition, operational efficiency, and revenue.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
General Manager / Private Event Coordinator
Millers All Day
Charleston, SC
10.2023 - Current
- Direct daily operations for a high-volume business generating $350K+ in monthly revenue and managing 40+ employees across multiple departments.
- Execute and coordinate private events increasing bookings and overall revenue.
- Lead full cycle recruitment, onboarding, and training, ensuring compliance with state and federal labor laws.
- Oversee employee relations, including scheduling, coaching, and conflict resolution to foster an inclusive high performing work culture.
- Manage $200K+ monthly inventory and vendor partnerships to control costs and optimize retail revenue.
- Conduct financial analysis, KPI tracking, and sales reporting to identify trends and improvement plans.
Assistant General Manager
The Glass Onion
Charleston, South Carolina
04.2021 - 10.2023
- Supported operations generating $110K+ monthly revenue.
- Managed hiring, onboarding, scheduling, payroll, and daily operations for a team of 25+ employees, ensuring smooth operational flow.
- Led employee/employer relations and conflict resolution, fostering a professional environment and ensuring legal compliance.
- Coordinated catering orders and private dining events.
Lead Server/Trainer
The Glass Onion
Charleston, South Carolina
04.2017 - 04.2021
- Promoted to Assistant General Manager 04/2021 due to strong performance and leadership skills.
- Coached new team members to deliver exceptional guest experiences, aligning service standards with financial goals set by management.
- Monitored new staff performance, providing targeted coaching and support to ensure successful training outcomes.
- Trained new hires in business procedures, food handling, and safety protocols, enhancing operational knowledge and compliance.
Certified Surgical Technologist
East Cooper Medical Center
Charleston, South Carolina
10.2018 - 04.2020
- Served as head of service for the General surgery department.
- Anticipated surgeons needs during procedures, efficiently preparing supplies and passing instruments.
- Coordinated with surgical team, medical reps, and administration launch the Bariatric program.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
Education
Associates in Applied Science - Surgical Technology
Virginia College
Charleston, South Carolina09.2018
Skills
- Event Coordination
- Business development
- Talent acquisition
- Staff training and development
- Risk Management
- Policy development
- Verbal and written communication
- Conflict resolution
- Performance management
Certification
PHR certification, Currently pursuing, HCRI
Timeline
General Manager / Private Event Coordinator
Millers All Day
10.2023 - Current
Assistant General Manager
The Glass Onion
04.2021 - 10.2023
Certified Surgical Technologist
East Cooper Medical Center
10.2018 - 04.2020
Lead Server/Trainer
The Glass Onion
04.2017 - 04.2021
Associates in Applied Science - Surgical Technology
Virginia College