Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cassia Costa

Whitman,MA

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

2
2
years of professional experience

Work History

Cashier Assistant

Brazil Grill Restaurant
Brockton, MA
01.2022 - 01.2024
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
  • Answered phone calls to assist customers with questions and orders.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Answered customers' questions and provided information on store procedures or policies.
  • Checked personal identifications during alcohol and tobacco sales.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Welcomed customers, offering assistance to help find store items.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Promoted store cleanliness by keeping track of trash can levels and emptying when full.
  • Interacted politely with customers to promote quality service during checkout.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Returned carts and baskets to entryways to keep store spaces and aisles neat.
  • Organized shelves and displays to maintain an orderly appearance of the store.
  • Greeted customers and provided assistance in locating items.

Education

Some College (No Degree) -

Weymouth High School
Weymouth, MA

Skills

  • Organization
  • Customer Assistance
  • Payment Processing
  • Return processing
  • Cash Handling Accuracy
  • Store Organization
  • Team Collaboration
  • Cash Handling
  • Self Motivation

Languages

Portuguese
Native/ Bilingual

Timeline

Cashier Assistant

Brazil Grill Restaurant
01.2022 - 01.2024

Some College (No Degree) -

Weymouth High School
Cassia Costa