Cassia Souza Rodrigues
North Bergen,NJ
Summary
Results-driven professional with a strong focus on excellence and a passion for achieving optimal outcomes. Proactive in identifying and implementing effective solutions, demonstrating a high level of initiative. Exceptional oral and written communication skills enable seamless collaboration and clear articulation of ideas. Adept at organization and planning, ensuring efficient workflow and timely completion of tasks. Possesses a natural disposition and energy for work, consistently delivering high-quality results.
Overview
9
9
years of professional experience
Work History
Inside Sales
John Richard Locacao de Móveis Ltda.
03.2020 - 11.2021
- Customer service through various means of communication: chat, 0800, email and whatsapp;
- Prepare sales and service quotes in SAP:
- Respond quickly to customer quote request:
- Ensure pricing and discounts are accurate in the formal quote
- Establish and maintain effective lines of communication with vendors and cross-functional teams to resolve Quotation related issues
- Prepare sales orders for sales and service in SAP:
- Perform analysis to accept orders from commercial customers - Deep analysis on customer's purchase order before submitting an order in SAP
- Be sure to follow a checklist to cover all the details of the customer's purchase order (Analysis of Incoterms, Payment Terms, Delivery Date, Prices, Discounts Applied - DOA, Shipping Conditions and all other details)
- Proactively manage the order to meet the committed delivery date and any special delivery requirements
- Ensure customers are proactively notified of changes in order status
- Track outstanding issues and take responsibility for customer satisfaction
- Resolve issues, challenges and direct issues related to the customer's purchase order
- Think and participate in all improvement processes from the initial customer service to the completion of delivery, always aiming at the perfect service and in the best possible time
- Surprise and delight the customer
Administrative Sales Assistant
DESCARTAVEL EMBALAGENS LTDA
02.2017 - 01.2019
- Support to the entire commercial/sales team and representatives
- Receipt of order, price analysis, insertion of order in sales system for factory production
- Weekly follow-up, if necessary, register, issue sales order and follow up until final delivery
- Perform daily controls in Excel, actively participate in meetings to present results
- Service of large accounts, such as BRF (all brands), large dairy and meatpackers
- Daily negotiation of deadlines, prices, deliveries and controls aligning them with the factory
Administrative Sales Assistant
Lumini Lighting Solutions
08.2015 - 05.2016
- Monitor and manage technical reports, inserting them into the Box Lumini system
- Report to the commercial area, control of entry and exit of materials, products for technical assistance
- Insertion of information passed on by the entire technical team to Excel
- Support to the sales team, technicians and installers, intermediating their activities to the customer, commercial area (vendors), factory and managers
Administrative Sales Assistant
HSM do Brasil S/A
11.2012 - 01.2015
- Customer service via phone and in person
- Participate and promote the company's courses at events, fairs with clients and/or consultancy: Lectures, Forums
- Manage customer portfolio, carry out prospecting and after-sales
- As an administrative/commercial assistant: Provide legal support in everything related to contracts, legal documentation and bidding processes, resulting from partnerships signed with large companies in the public and private sector
- Perform internal controls, scheduling, contracts, bids and other administrative activities, reporting to the departments: legal, financial, marketing, commercial department and exchange
- Responsible for the interface between the departments, client, legal, aiming at the fulfillment of all documentation and validation of closed proposals
- Sending small commercial proposals to companies, daily follow-up
- List and update all necessary documentation, perform daily control and follow-up of the customer portfolio, distribution for renovations, new closings, prospecting and after-sales
Education
Technologist - Environmental Management
UNISA - University of Santo Amaro
University graduate - biological Sciences
UNISA
Skills
- B2B market experience
- Consultative sales
- Organizational skills
- Dynamic profile
- Sense of urgency
- Large negotiations
- Results orientation
- Commitment
- Motivation
- Task prioritization
- Customer management
- Time management
- Administrative task management
- Goal achievement tracking
- Excellent communication skills
- Listening
- Questioning
- Written communication
- Verbal communication
- Relationship management with Board and C-Level
Additional Information
Profile oriented to business processes., Proactivity - own initiative in the search for solutions., High level of oral and written communication., Organization and planning., Disposition and energy for work., Focus on excellence, focus on results.
Salaryexpectation
to be combined
Skillsrequirements
- Experience in B2B market.
- Experience in consultative sales, with an organized, dynamic profile and a sense of urgency.
- Experience in large negotiations with large and multinational companies.
- Strong results orientation, with commitment and motivation.
- Ability to prioritize tasks and customers to ensure that time is maximized for revenue retention activities and that the most important customers receive an excellent level of account management.
- Strong time management skills, with the ability to develop and implement effective systems to manage administrative tasks and track progress towards goal achievement activities.
- Excellent communication skills (listening, questioning, written and verbal).
- Experience in relationships with Board and C-Level levels.
Positionofinterest
Inside Sales Analyst/Assistant
Coursesspecializations
- ESL - English, Delaware Library, Average (from 41 to 360 hours), 2022
- Excel, Prime Courses, Average (from 41 to 360 hours), 2020
- English, Prime Courses, Average (from 41 to 360 hours), 2020
- Computing, TransData, Average (from 41 to 360 hours), 2012
Personal Information
Date of Birth: 03/26/84
Lastchangedate
07/14/22
Training
- UNISA - University of Santo Amaro, University graduate, Technologist in Environmental Management
- UNISA, University graduate, Biological Sciences
Languages
Portuguese
Native or Bilingual
English
Limited Working
Spanish
Elementary
Timeline
Inside Sales
John Richard Locacao de Móveis Ltda.
03.2020 - 11.2021
Administrative Sales Assistant
DESCARTAVEL EMBALAGENS LTDA
02.2017 - 01.2019
Administrative Sales Assistant
Lumini Lighting Solutions
08.2015 - 05.2016
Administrative Sales Assistant
HSM do Brasil S/A
11.2012 - 01.2015
Technologist - Environmental Management
UNISA - University of Santo Amaro
University graduate - biological Sciences
UNISA
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