CASSIDY ARMSTRONG
Macon,GA
Summary
Results-driven retail manager with over 14 years of customer service experience and a strong track record of leading high-performing teams. Skilled in operations management, staff training, and delivering exceptional customer experiences to drive sales and customer loyalty. Adept at streamlining processes, managing inventory, and fostering a positive work environment to boost team morale and efficiency. Seeking a leadership role where I can leverage my expertise to enhance business operations and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Retail Customer Service Cashier
Love's Travel Stop
11.2022 - Current
- Provide excellent customer service by greeting customers, processing transactions efficiently, and assisting with inquiries
- Operate cash register and POS system to handle cash, credit, and other payment methods accurately
- Maintain store cleanliness and organization by restocking shelves, cleaning counters, and ensuring a well-presented work area
- Assist with store operations by monitoring inventory levels, handling customer complaints, and supporting team members as needed
Store Manager
Family Dollar
12.2010 - Current
- Oversee daily store operations to ensure efficiency, profitability, and compliance with company policies and procedures
- Lead and develop store staff by recruiting, training, and managing performance to maintain a motivated and productive team
- Drive sales and customer satisfaction by implementing merchandising strategies, monitoring inventory levels, and ensuring excellent customer service
- Manage financial aspects of the store, including budgeting, payroll, cash handling, and loss prevention
- Ensure store safety and compliance by enforcing company policies, maintaining a clean and organized environment, and adhering to health and safety regulations
Education
Jones County High School
Gray, GASkills
- Leadership & Team Development
- Customer Service Excellence
- Problem-Solving & Conflict Resolution
- Communication & Interpersonal skills
- Time Management & Organization
- Coaching & Employee Motivation
- Adaptability & Decision-Making
- Retail Operations Management
- Inventory Control & Loss Prevention
- Sales & Profitability Analysis
- Staff Scheduling & Payroll
- Critical Thinking
Timeline
Retail Customer Service Cashier
Love's Travel Stop
11.2022 - Current
Store Manager
Family Dollar
12.2010 - Current
Jones County High School