Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Websites
Timeline
Generic

Cassidy Bassett

Pocatello,ID

Summary

Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supervisor

Costco
Pocatello, ID
11.2021 - Current
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Trained new employees on company policies and procedures.
  • Responded to customer questions regarding products, prices and availability.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.

Cashier

Costco
Pocatello, ID
08.2021 - Current
  • Conducted price checks for special orders or discounts as requested by customers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Performed other duties as assigned by management.
  • Resolved customer complaints professionally in accordance with company policy.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Learned roles of other departments to provide coverage and keep store operational.

Cashier Assistant

Costco
Pocatello, ID
05.2021 - Current
  • Informed customers about current promotions such as discounts on certain products or services offered by the store.
  • Answered customers' questions concerning location, price and use of merchandise.
  • Greeted customers and provided assistance in locating items.
  • Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Backed up cashiers ringing up a large number of customers by boxing products.
  • Interacted politely with customers to promote quality service during checkout.
  • Returned carts and baskets to entryways to keep store spaces and aisles neat.
  • Swept and mopped front end during shifts to maintain professional appearance.

Manager

Denver Mattress
Pocatello, ID
01.2019 - 05.2021
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Conducted performance reviews for team members.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Created and managed budgets for travel, training, and team-building activities.
  • Reviewed completed work to verify consistency, quality, and conformance.

Traveling CNA

Home Health Care Aid
Pocatello, ID
01.2016 - 01.2019
  • Provided assistance with activities of daily living such as toileting, grooming, feeding and ambulation.
  • Maintained accurate records of patient care, condition, progress, and concerns in electronic health records system.
  • Answered call lights promptly to address patient needs in a timely manner.
  • Provided emotional support to patients and families during difficult times.
  • Helped maintain a clean and orderly environment by changing linens on beds, restocking supplies, cleaning equipment.
  • Educated patients about their conditions and treatments while providing emotional support when needed.
  • Monitored food intake levels to ensure proper nutrition according to physician orders.
  • Performed vital signs checks such as temperature, pulse rate, blood pressure, respiration rate.
  • Assisted with transferring patients from wheelchairs or beds into examination rooms or surgical suites as required.
  • Responded quickly to emergencies involving cardiac arrest or other life-threatening situations.
  • Administered prescribed medications orally or topically under the direction of a Registered Nurse.
  • Collaborated with multidisciplinary teams such as nurses, therapists, social workers and others involved in patient care.

Education

Some College (No Degree) - EMT Paramedics

Idaho State University
Pocatello, ID
06-2018

Some College (No Degree) - CNA

Idaho State University
Pocatello, ID
08-2017

High School Diploma -

Century High School
Pocatello, ID
05-2016

Skills

  • Employee training
  • Workplace safety
  • Customer service
  • Team building
  • Inventory management
  • Time management
  • Budget management
  • Conflict resolution
  • Staff scheduling
  • Leadership development
  • Effective communication
  • Staff management
  • Project management
  • Employee motivation
  • Coaching and mentoring
  • Financial management
  • Business administration
  • Schedule development
  • Audit reporting

Affiliations

  • Scout Master for troop 363
  • Journeys employee liaison Pocatello 1033
  • Pocatello 1033 employee club treasurer
  • work with a non profit crescendos alliance doing medical work in rural countries.

Certification

  • EMT
  • CNA
  • Personal Training

Timeline

Supervisor

Costco
11.2021 - Current

Cashier

Costco
08.2021 - Current

Cashier Assistant

Costco
05.2021 - Current

Manager

Denver Mattress
01.2019 - 05.2021

Traveling CNA

Home Health Care Aid
01.2016 - 01.2019

Some College (No Degree) - EMT Paramedics

Idaho State University

Some College (No Degree) - CNA

Idaho State University

High School Diploma -

Century High School

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