Milly Zamora Fernandez
Bellflower,CA
Summary
Certified Nursing Assistant with extensive healthcare training and over 10 years of customer service experience. Proven ability to enhance patient satisfaction through effective communication and compassionate care. Committed to delivering high-quality support in fast-paced environments. Seeking to contribute skills to Colonial Care Center.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Bakery Manager
Costco
Lakewood, CA
11.2014 - Current
- Oversaw daily bakery operations, ensuring adherence to product quality standards.
- Trained and supervised staff on food safety practices and proper baking techniques.
- Led team meetings to identify workflow improvements and address staff concerns.
- Scheduled employees to maintain adequate staffing during peak times and holidays.
- Monitored staff performance, delivering feedback to uphold quality standards.
- Minimized cross-contamination risks by implementing safe food handling procedures.
- Performed administrative tasks, including scheduling shifts and managing payrolls.
- Managed customer complaints efficiently to enhance service delivery.
Education
Certificate - Certified Nursing Assistant
Long Beach City College
Long Beach, CA01-2025
High School Diploma -
Opportunities For Learning
Baldwin Park, CA06-2012
Skills
- Collaboration skills
- Communication effectiveness
- Care for patients
- Medical language proficiency
- Listening abilities
- Time management expertise
- HIPAA
- Healthcare ethics
Certification
BLS Certification
Timeline
Bakery Manager
Costco
11.2014 - Current
Certificate - Certified Nursing Assistant
Long Beach City College
High School Diploma -
Opportunities For Learning