Cassidy Blank
Scottsdale,AZ
Summary
Knowledgeable Certified Salesforce Administrator with strong background in Salesforce Administration. Successfully managed and streamlined CRM systems, enhancing user adoption and system efficiency. Demonstrated ability in automating complex processes and providing valuable training to users.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Salesforce Administrator
Avant Communications
05.2021 - Current
- Optimized data management by developing custom reports and dashboards.
- Managed user accounts and permissions to ensure secure access to Salesforce.
- Provided technical support, resolved issues efficiently.
- Customized Salesforce workflows to enhance operational efficiency.
- Increased efficiency with strategic Salesforce implementations.
- Supported sales strategies by customizing Salesforce to meet specific needs.
Pricing Analyst
PlanetOne
03.2020 - 05.2021
- Streamlined pricing processes through automation, increasing efficiency and accuracy of data management.
- Reduced discrepancies in financial reporting by implementing strict quality control measures for pricing data.
- Improved pricing strategies by analyzing market trends and competitor pricing data.
- Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis.
Bank Teller
JPMorgan Chase
04.2017 - 03.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Education
Associate of Arts - General Studies
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2017
Skills
- Salesforce administration
- Database management
- User support
- Data analysis
- Process automation
- Workflow creation
- Report generation
- System configuration
- User training
- Custom objects
- Page layouts
- Data import
- Data export
- Salesforce app
- Data validation
- Salesforce Flow
- Field customization
Certification
Salesforce Administrator
Salesforce Associate
Business Administration Specialist
Timeline
Certified Salesforce Administrator
Avant Communications
05.2021 - Current
Pricing Analyst
PlanetOne
03.2020 - 05.2021
Bank Teller
JPMorgan Chase
04.2017 - 03.2020
Salesforce Administrator
Salesforce Associate
Business Administration Specialist
Associate of Arts - General Studies
Maricopa Community Colleges, Mesa Community College
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