Cassidy Cada
Winona ,MN
Summary
Professional in program management with history of driving project success and ensuring operational excellence. Known for collaborative approach and delivering results that align with organizational objectives. Dependable and adaptable, bringing strong leadership and communication skills to foster teamwork and manage changing priorities effectively.
Overview
17
17
years of professional experience
Work History
Program Supervisor
Partners In Excellence
Winona, MN
05.2016 - Current
- Focused 50% of time on improving clinical services by implementing direct client therapy protocol adjustments and conducting parent training aligned with organizational goals.
- Oversaw staff development and performance management, allocating 50% of time to ensure metric achievement and address performance challenges.
- Managed clinical staff operations to maintain efficient scheduling and uphold compliance with attendance timecard approvals and active certifications.
- Directed all aspects of employee lifecycle processes, ensuring effective interviewing, onboarding, performance assessments, and professional growth initiatives for therapists.
- Developed training materials enhancing staff performance and service delivery across multiple programs.
- Managed client treatment plan processes to establish initial baselines and customize individual treatment strategies, enhancing client care.
- Collaborated with mental health professionals to implement targeted behavioral interventions, ensuring optimal client support.
- Monitored compliance with payor rules while providing therapeutic support and fostering strong client and staff relationships.
- Streamlined workspace organization and articulated infrastructure requirements to enhance operational efficiency.
- Achieved improved clinical services through strategic meetings with senior leadership.
Therapeutic Recreation Intern
Winona Health Hospital
Winona, MN
09.2015 - 04.2016
- Engaged in direct supervision by qualified CTRS to ensure adherence to best practices in therapeutic recreation.
- Assessed needs, formulated strategies, and directed implementation of care plans tailored for memory care unit residents.
- Engaged in discussions and care planning sessions with a team of healthcare experts to ensure comprehensive patient care.
- Embraced growing responsibilities as outlined by supervisor and internship framework to foster professional development.
Bartender
Lucky's on Third
Winona, MN
08.2014 - 09.2015
- Crafted and served high-quality cocktails, enhancing customer satisfaction and loyalty.
- Managed inventory levels, ensuring timely restocking of essential supplies and minimizing waste.
- Trained new staff on bar procedures, improving service efficiency and team cohesion.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Lead Staff
Legacies LLC
Winona, MN
04.2014 - 09.2015
- Led a team of staff to foster a supportive atmosphere for individuals in a group home setting.
Managed and inspired team members to engage positively with residents. - Ensured compliance with established policies and procedures to uphold organizational standards at Legacies LLC.
- Supervised group home care activities, facilitating communication and problem-solving for staff and clientele needs.
- Collaborated with managers and supervisors to design effective programs and streamline daily operations.
Shift Lead Manager
Pizza Ranch
Champlin, MN
06.2012 - 07.2013
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on best practices and customer service standards.
- Implemented inventory management procedures, reducing waste and improving stock accuracy.
- Coordinated shift schedules, optimizing staffing levels to meet peak demand.
- Exercised composure under pressure and in escalated customer service scenarios.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Assistant Dance Teacher
Northland School of Dance
Champlin, MN
09.2009 - 05.2012
- Mentored junior students, fostering a collaborative and supportive learning environment.
- Enhanced class efficiency by adapting choreography based on skill levels and group dynamics.
- Managed classroom behavior effectively, maintaining a positive learning environment for all students.
- Demonstrated professionalism by adhering to studio policies, dress code, and punctuality requirements.
- Served as a role model for young dancers, demonstrating passion for the art form as well as strong work ethic and discipline.
- Developed strong relationships with students and parents, maintaining open communication regarding progress and areas for improvement.
Education
Master of Arts - Applied Behavior Analysis
Ball State University
Muncie, IN05-2018
Bachelor of Science - Therapeutic Recreation
Winona State University
Winona, MN05-2016
PSEO in High School -
Anoka-Ramsey Community College
Minneapolis, MN05-2012
Skills
- Respected Collaborator
- Team Leadership
- Decision-Making
- Staff Training, Onboarding & Development
- Document Management & Reporting
- Strategic Planning
- Training Development & Facilitation
- Operational Leadership Background
- Detailed Expense Management
- Process Improvement
Timeline
Program Supervisor
Partners In Excellence
05.2016 - Current
Therapeutic Recreation Intern
Winona Health Hospital
09.2015 - 04.2016
Bartender
Lucky's on Third
08.2014 - 09.2015
Lead Staff
Legacies LLC
04.2014 - 09.2015
Shift Lead Manager
Pizza Ranch
06.2012 - 07.2013
Assistant Dance Teacher
Northland School of Dance
09.2009 - 05.2012
Master of Arts - Applied Behavior Analysis
Ball State University
Bachelor of Science - Therapeutic Recreation
Winona State University
PSEO in High School -
Anoka-Ramsey Community College