Positive, compassionate, and dedicated individual with solid foundation in patient care practices and medical knowledge. Proficient in administering basic medical procedures and understanding patient needs, along with strong communication and organizational skills. Committed to making meaningful impact on patient health and well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Peoples Drug Store
10.2018 - Current
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Policy Analyst
Home Instead Senior Care Home - Iredell
05.2023 - 08.2023
Improved policy effectiveness by conducting comprehensive research and analysis on various issues.
Participated in industry conferences and workshops as a subject matter expert to stay current on emerging trends in public policy analysis.
Developed data-driven policy recommendations for better decision-making and resource allocation.
Developed policy briefs that summarized key findings from research activities, highlighting implications for future action and providing actionable recommendations for decision-makers.
Built strong relationships with internal departments for effective collaboration within the organization for policymaking purposes.
Facilitated cross-functional team meetings to ensure consistency in approach across all policy areas.
Certified Nursing Assistant
Valley Nursing Home
05.2022 - 09.2022
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Education
Associate of Applied Science - Nursing
Catawba Valley Community College
Hickory, NC
05-2025
Skills
Patient assessments
Task prioritization
Vitals monitoring
Medication administration
Clinical judgment
Direct patient care
Privacy and confidentiality
Medical documentation
Health promotion
Certification
Basic Life Support (BLS) Certification - American Heart Association.
Certified Nursing Assistant (CNA) - State Boards of Nursing.
CPR/AED Certification
Mental Health First Aid Certification - National Council for Mental Wellbeing
Darkness to Light Certificate - End Child Sexual Abuse
Timeline
Policy Analyst
Home Instead Senior Care Home - Iredell
05.2023 - 08.2023
Certified Nursing Assistant
Valley Nursing Home
05.2022 - 09.2022
Pharmacy Technician
Peoples Drug Store
10.2018 - Current
Basic Life Support (BLS) Certification - American Heart Association.
Certified Nursing Assistant (CNA) - State Boards of Nursing.
CPR/AED Certification
Mental Health First Aid Certification - National Council for Mental Wellbeing
Darkness to Light Certificate - End Child Sexual Abuse
Associate of Applied Science - Nursing
Catawba Valley Community College
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