Hi, I’m
Cassidy Cantu
Midland,TX
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung
Summary
Friendly Bartender with exceptional customer satisfaction and problem solving skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
years of professional experience
Work History
La Santa Sports Bar & Lounge 12504 TX-191 Frontage Midland, TX 79707
Bartender
10.2023 - 12.2023
Job overview
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Woody’s Hideaway5701 Starboard Drive Midland, Tx
Bar Manager
03.2020 - 10.2023
Job overview
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
El Guapo’s Sports Cantina 1004 S Midkiff Road Midland , Tx
Bartender/Server
11.2019 - 03.2020
Job overview
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
The Fuel Bar610 N Big Spring St Midland, Tx
Barista
10.2018 - 07.2019
Job overview
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders and process payments.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
American Eagle4511 N Midkiff Drive Midland Tx
Sales Associate
01.2018 - 10.2018
Job overview
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
St Joseph’s Home Health Care30 Village Cr
CNA
10.2019 - 05.2020
Job overview
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
Midland College Midland, TX
from Kinesiology
Robert E. Lee Senior High SchoolMidland, TX
Diploma
05.2019
Skills
- Beverage Preparation
- Health Codes Compliance
- Suggestive Selling
- Payment Processing
- Food Service
- Staff Management
- New Hire Training
- Responsible Alcohol Service
- Highly Reliable
- Service-Oriented Mindset
- Liquor, Beer, and Wine Knowledge
- Customer Service
- Cash Register Operation
- Inventory
- Clear and Effective Communication
- Order Management
- Changing Beer Kegs
- Performance Improvement
- Handling Difficult Customers
- Bar Equipment Familiarity
- Conflict Resolution
- Active Listening
- Problem Solving
- Time Management Abilities
- Memory Retention
- Upselling Techniques
- Team Player Attitude
- Cleanliness and Hygiene
- Monitoring Alcohol Consumption
- Honest and Dependable
- Teamwork and Professionalism
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender
La Santa Sports Bar & Lounge
10.2023 - 12.2023
Bar Manager
Woody’s Hideaway
03.2020 - 10.2023
Bartender/Server
El Guapo’s Sports Cantina
11.2019 - 03.2020
CNA
St Joseph’s Home Health Care
10.2019 - 05.2020
Barista
The Fuel Bar
10.2018 - 07.2019
Sales Associate
American Eagle
01.2018 - 10.2018
Midland College
from Kinesiology
Robert E. Lee Senior High School
Diploma