Cassidy Casey
Hartford,KY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Social Service Worker II
Cabinet for Health and Family Services
2022.06 - Current
- Administered assessments to identify clients' needs and develop safety, prevention, and aftercare plans.
- Conducted investigations to assess clients' home environment and safety for families.
- Developed and maintained strong relationships with community partners for successful referrals.
- Collaborated with community agencies and professional sto coordinate care for clients.
- Engaged clients in the case planning process to promote positive change.
Shift Supervisor
CVS
2022.01 - 2022.06
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Social Work Intern
Daviess County Public Schools
2021.08 - 2022.05
- Offered community resource guidance to clients to meet family needs for assistance.
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with students, families, colleagues, and supervisors.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
- Implemented evidence-based interventions to address students' mental and emotional needs.
Night Manager
Comfort Suites
2019.06 - 2021.01
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Trained and mentored new and existing staff to achieve best practices.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
Education
Bachelor of Science - Social Work
Western Kentucky University
Bowling Green05.2022
Skills
Service prioritization
Documentation expertise
Teamwork and Collaboration
Time Management
Reliable and Responsible
Problem-solving abilities
Accomplishments
Awarded most outstanding research project in BSW graduating class of 2022
Timeline
Social Service Worker II
Cabinet for Health and Family Services
2022.06 - Current
Shift Supervisor
CVS
2022.01 - 2022.06
Social Work Intern
Daviess County Public Schools
2021.08 - 2022.05
Night Manager
Comfort Suites
2019.06 - 2021.01
Bachelor of Science - Social Work
Western Kentucky University
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