TAYLOR FEILER
Highland Heights ,KY
Summary
Well-organized professional bringing over 9 years of customer service and community experience, upbeat nature and expertise in the restaurant business. Superior skills in communication, personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
Social Service Worker II
Cabinet for Health and Family Services
08.2022 - 03.2025
- Managed a significant, high-volume caseload of 30-35 diverse families, providing monthly in-home or clinical support to address various life challenges.
- Served as the primary liaison and case representative in court proceedings, preparing detailed reports and presenting updates to judges regarding family progress and case status.
- Collaborated cross-functionally with a multidisciplinary team and external community partners to develop comprehensive service plans, ensuring all family needs were met and systemic issues were effectively addressed.
- Provided crisis intervention and long-term case planning to stabilize family units and promote self-sufficiency.
Bartender/Server
Bluegrass Hospitality Group
10.2021 - 04.2023
- Work well under pressure in a fast-paced environment with lots of distractions and interruptions.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Paraeducator
Fayette County Public Schools
05.2021 - 05.2022
- Collaborated with the teacher to plan and implement lessons that were aligned with the school’s curriculum, goals, objectives, and philosophies.
- Created materials for group and one-on-one instruction.
- Kept track of student behaviors, interventions, and outcomes so that the lead teacher could address any issues that arose.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Hostess/Busser/Server
Pompilios
06.2019 - 04.2021
- Mastered all front-of-house operations (Hostess, Busser, Server), gaining a 360-degree perspective on restaurant efficiency and flow.
- Delivered detailed, personalized service, including wine pairings and menu recommendations, while accurately managing a multi-table section.
- Optimized guest seating and managed reservations (Hostess), ensuring rapid, efficient table turnover through diligent maintenance (Busser).
- Consistently anticipated needs to elevate service quality and contribute to a successful, polished dining environment.
Crew Member
Wendys
12.2016 - 05.2019
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Executed all daily operations across the front counter, drive-thru, and kitchen, demonstrating versatility in a fast-paced environment.
- Provided friendly, quick customer service while accurately managing orders and cash transactions.
- Prepared all food items according to strict quality and safety standards, ensuring fresh, consistent product delivery.
- Functioned as a key team member during peak hours, working efficiently to maintain flow and uphold cleanliness standards across all areas.
Education
Bachelors - Social Work
Northern Kentucky University
Highland Heights, KY12-2022
Skills
- Conflict resolution
- Analytical and critical thinking
- Team member support
- Liquor, wine, and food service
- Exceptional customer service
- Crisis intervention
Timeline
Social Service Worker II
Cabinet for Health and Family Services
08.2022 - 03.2025
Bartender/Server
Bluegrass Hospitality Group
10.2021 - 04.2023
Paraeducator
Fayette County Public Schools
05.2021 - 05.2022
Hostess/Busser/Server
Pompilios
06.2019 - 04.2021
Crew Member
Wendys
12.2016 - 05.2019
Bachelors - Social Work
Northern Kentucky University