Cassidy Chappell

• Completed the following courses via Advent Health's Learning Network to best perform my duties and maintain high standards of care:

* Advanced Code Blue Class

* Becoming a Great Defender: An Intensive Course on

Defensive Documentation

* WFD Preceptor Workshop

• Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare.
• Current member of the following Professional Councils:

* Shared Governance 2024

- - Medication Safety Council

- - Practice and Education Council

* Nurse Peer Review Council 2024

• Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
• Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.