CASSIDY CROWDER
Sheridan,WY
Summary
Clinic Manager with 8+ years of leadership experience across diverse industries, including current management of multi-unit substance abuse and mental health clinics. Skilled in streamlining operations, maintaining compliance with healthcare and agency regulations, and supporting high-quality service delivery. Proven track record in employee development, talent acquisition, and implementing strategies that improve efficiency, client satisfaction, and team performance. Committed to fostering a collaborative, supportive environment that promotes staff engagement and positive client outcomes.
Overview
8
8
years of professional experience
Work History
CASE MANAGER
Easterseals Wyoming
10.2025 - Current
- Provide comprehensive case management services to SNAP E&T participants.
- Develop and monitor Individual Employment Plans with SMART goals.
- Coordinate supportive services including transportation and rental assistance referrals.
- Maintain accurate documentation in compliance with program requirements.
- Collaborate with community partners to support employment outcomes.
CLINIC MANAGER (MULTI-UNIT)
Volunteers of America Northern Rockies
01.2024 - 10.2025
- Supervise staff ensuring adherence to policies, enhancing operational consistency.
- Oversee document compliance, maintaining high standards and accuracy.
- Manage schedules and meetings, facilitating efficient team collaboration.
- Process and maintain office systems, ensuring quality and reliability.
- Ensure health and safety protocols are current, promoting a safe environment.
- Supervised support staff, fostering a collaborative environment that led to noticeable improvements in team morale and service delivery.
- Maintained rigorous quality control for office information systems, ensuring accurate processing and compliance with agency standards.
- Analyzed patient feedback data to identify service gaps, leading to targeted improvements that elevated patient satisfaction scores.
- Fostered a culture of teamwork by mentoring staff, which contributed to enhanced performance and a positive workplace atmosphere.
GENERAL MANAGER
Victoria’s Secret
10.2023 - 01.2024
- Led sales team to exceed targets through strategic coaching and development.
- Implemented brand strategies, ensuring consistent execution and alignment.
- Managed visual merchandising, optimizing store layout for increased customer engagement.
- Oversaw team lifecycle, enhancing performance through effective onboarding and coaching.
- Maintained operational excellence, improving inventory control and payroll management.
GENERAL MANAGER
Banana Republic
08.2022 - 10.2023
- Lead brand sales strategies, enhancing customer experiences and driving measurable results.
- Recruited and developed high-performing teams, fostering significant engagement.
- Provided coaching and feedback to improve team capabilities and performance.
- Supported customer-centric strategies to boost store sales and operational efficiency.
- Adapted team priorities to meet evolving customer and business needs.
GENERAL MANAGER
Ulta Beauty
10.2020 - 08.2022
- Led Ulta Beauty to surpass sales targets through strategic planning and team leadership.
- Optimized staff schedules to enhance productivity and meet operational demands.
- Fostered a high-performance culture, boosting employee engagement and teamwork.
- Analyzed financial reports to identify issues and implement effective solutions.
- Ensured compliance with company standards, safeguarding assets and minimizing losses.
GENERAL MANAGER
Victoria’s Secret
10.2019 - 10.2020
- Led sales team, boosting revenue through strategic coaching and visual merchandising.
- Implemented brand strategies, enhancing store performance and customer engagement.
- Managed talent lifecycle, improving team skills and operational efficiency.
- Oversaw inventory and payroll, ensuring adherence to operational standards.
- Directed visual merchandising, achieving consistent brand presentation.
CATEGORY SALES MANAGER
Victoria’s Secret
11.2018 - 10.2019
- Led a team to boost sales, enhancing customer satisfaction and driving significant revenue growth.
- Implemented strategic sales initiatives, achieving measurable improvement in sales performance.
- Analyzed market trends to optimize product placement, resulting in increased customer engagement.
- Collaborated with cross-functional teams to streamline operations, improving efficiency and outcomes.
- Led a sales team to exceed monthly targets, driving substantial improvements in revenue and enhancing customer engagement.
SALES SPECIALIST
Victoria’s Secret
06.2018 - 11.2018
- Drove sales by engaging customers, resulting in measurable growth in daily revenue.
- Collaborated with team to enhance customer satisfaction, improving store reputation.
- Utilized product knowledge to assist customers, boosting overall sales performance.
- Resolved customer inquiries efficiently, contributing to increased customer retention.
- Implemented merchandising strategies, positively impacting store presentation.
ASSISTANT STORE MANAGER
SOMA Intimates
01.2018 - 06.2018
- Managed store operations, enhancing efficiency and safety.
- Assisted in hiring and developing associates, boosting team performance.
- Analyzed KPI reports, providing coaching for improved results.
- Trained staff in merchandising, improving visual appeal.
- Handled inventory and financial tasks, ensuring accuracy and compliance.
Education
Associate of Science -
Sheridan College
Sheridan, WYundefined
Robert McQueen High School
Reno, NVSkills
- Customer engagement
- Organization and multitasking
- Staff management
- Documentation and reporting
- Staff education and training
- Staff recruitment
- Merchandising strategy
- Strategic selling
- Business reporting
- Profit and loss analysis
- Customer outreach
- Visual merchandising
- MS office
Timeline
CASE MANAGER
Easterseals Wyoming
10.2025 - Current
CLINIC MANAGER (MULTI-UNIT)
Volunteers of America Northern Rockies
01.2024 - 10.2025
GENERAL MANAGER
Victoria’s Secret
10.2023 - 01.2024
GENERAL MANAGER
Banana Republic
08.2022 - 10.2023
GENERAL MANAGER
Ulta Beauty
10.2020 - 08.2022
GENERAL MANAGER
Victoria’s Secret
10.2019 - 10.2020
CATEGORY SALES MANAGER
Victoria’s Secret
11.2018 - 10.2019
SALES SPECIALIST
Victoria’s Secret
06.2018 - 11.2018
ASSISTANT STORE MANAGER
SOMA Intimates
01.2018 - 06.2018
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Robert McQueen High School
Associate of Science -
Sheridan College