Cassidy Derflinger

I started out in the Digital shopper department where I:

• Shopped items for customers, organized in backroom, delivered/ put groceries into their vehicles.
• Handled customers concerns and complaints.
• Answered phone calls.

Now I work on the sales floor in which I:

• Used in-store system to locate inventory and place special orders for customers.
• Listened to customer needs and desires to identify and recommend optimal products.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Trained new employees in sales techniques and store procedures, improving team effectiveness.
• Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.

• Developed customized cleaning plans based on client preferences and property requirements.
• Managed scheduling and logistics for multiple clients, optimizing time efficiency and service delivery.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Developed strong relationships with clients through consistent high-quality service and friendly interactions.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

• Ensured compliance with sterilization protocols and infection control standards.
• Operated autoclaves and other sterilization equipment effectively.
• Occasionally helped out as a dental assistant, assisting patients and helping the doctors.
• Reduced risk of cross-contamination by meticulously cleaning and disinfecting dental tools, trays, and equipment.
• Cleaned and disinfected rooms.
• Improved patient satisfaction levels with timely turnover of properly sterilized instruments during busy schedules.

• Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
• Operated point-of-sale system efficiently, processing transactions accurately and managing cash flow.
• Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
• Handled cash, ran the register in drive thru and the inside counter. Worked the food line, etc.